Liza Marie Castro

LIZA MARIE V. SEMINIO Address: CHARITO HEIGHTS SUBD. BRGY. GRANADA, BACOLOD CITY NEGROS OCCIDENTAL, 6100, PHILIPPINES Mobile Number: - / - Email Address:- Personal Information: Birth Date : November 9, 1993 Place Of Birth: La Carlota City Religion: Roman Catholic Height: 5'2 Weight: 40kg Educational Background: Primary : La Consolacion College La Carlota City Secondary: La Consolacion College La Carlota City Tertiary: La Carlota City College Graduate of Bachelor of Science in Midwifery S.Y- Work Experience: *Panasiatic Solutions INC. Bacolod City, Neg. Occ. Customer Service Representative 2015 DUTIES & RESPONSIBILITIES: • Managing incoming call and customer service inquiries • Generating sales leads that develop into new customers • Identifying and assessing customer’s needs to achieve satisfaction. • Providing solution to customer’s complaints. • Attending to customer’s needs *Al Bustan Hotel and Apartments Dubai, United Arab Emirates Front Desk Receptionist- DUTIES & RESPONSIBILITIES: • • • • • • • Greeting guests; answer any questions or concerns Provide an outstanding guest experience Maintain an orderly front desk Operate computer programs and multi-line phone systems Maintain guest records and book reservations Complete basic cashier and bookkeeping responsibilities Contact necessary staff to solve problems when challenges arise, ensuring guest comfort *Transcom Worldwide Bacolod Inc. March 2017- July 2017 DUTIES & RESPONSIBILITIES: • Managing incoming call and customer service inquiries • Generating sales leads that develop into new customers • • • Identifying and assessing customer’s needs to achieve satisfaction. Providing solution to customer’s complaints. Attending to customer’s needs *Home-based Online Teacher at ACADSOC LTD. 2018 • • • • Preparing lesson plans in accordance with students' learning needs. Designing and presenting educational material. Tailoring lessons to accommodate differences in learning style and speed. Evaluating students' progress. *Home-based Online Teacher at Nativecamp- • • • • Preparing lesson plans in accordance with students' learning needs. Designing and presenting educational material. Tailoring lessons to accommodate differences in learning style and speed. Evaluating students' progress. SKILLS and QUALIFICATIONS:-. Computer Literate (MS Office, Word, Excel, Powerpoint) English Fluency Verbal & Written Ability to work under pressure Ability to work in a dynamic environment Can do multi-tasking Time management Adaptability Ability to give constructive feedback Creativity