Liza Balosca

LIZA G. BALOSCA CUSTOMER EXPERIENCE SPECIALIST I SOCIAL MEDIA MANAGER PROFESSIONAL SKILLS -Web Development - Branding - Social Media Management - Email Follow Through - Customer Service - Web Based Research - Data Entry - Customer Service ( Phone, Email and Live Chat) - Internet Research - Data Entry - Photo Retouching APPS AND TOOLS -WordPress -Hubspot -Woocommerce --Yoast SEO - Google Analytics - Buffer - Google -Email and Chat Project Management Tools (Trello and Basecamp) Communication (Skype, Slack, etc.) -Digital Storage (google drive, dropbox, etc.) -Adobe Photoshop -Canva CONTACT - : - SOCIAL /LOVESABBATICAL7 /LOVESABBATICAL7 WWW.LINKEDIN.COM/IN/ LIZA-BALOSCA668AA4157/ ABOUT I am a raw mixture of confidence, curiosity, and spontaneity. Also, I'm generally assured of my own ability to analyze a situation in-depth with my analytical quality. Implementing fresh new ideas is what I crave for because it drives my passion to do what I love and to be the best that I can be.. WORK EXPERIENCE CUSTOMER EXPERIENCE SPECIALIST Convergys Philippines I February- - Handled customer’s questions and complains of the highest degree of respect and courtesy, making it sure that every call will be resolved with a one call resolution - Offered alternative solution to retain customer’s business with the company. - Handled transactions for newly activated services like phone, cable and high-speed internet. - Communicated with customers using web-based tools such as email, chat and VoIP, thus, upholding the said proficiency in typing and grammar SOCIAL MEDIA MANAGER Gentri's Best, General Trias City, Cavite, Philippines I March 27 to present - Managed the community in Social Media like Facebook and Twitter and was able to increase likes and shares by 56% - Scheduled quality posts on calendar. -Created an engaging, valuable and witty content and graphics for social media posts. - Engaged to customers with enthusiasm and answered queries promptly thru chat and email. - Product research EDUCATION BACHELOR OF SCIENCE IN BIOLOGY Cebu Doctors' University I- TRAINING RURAL IMPACT SOURCE TECHNICAL TRAINING ON DIGITAL MARKETING CAVITE COMPUTER COLLEGE, IMUS, CAVITE PHILIPPINES Modules included: Web Development Branding Product Photography Email Marketing Data Privacy Law SEO Social Media Management