Liz Joy

Liz Elizabeth Joy SYDNEY, NEW SOUTHWALES - - PROFESSIONAL SUMMARY Dynamic professional equipped with more than 3 years of extensive experience handling clients in Schools, Airline and administration combined with proven track record in customer service and building client relation. Strategic thinker who hold exceptional skills in dealing with multicultural clients, delivering service at the highest quality standard, ensuring customer satisfaction and performing effectively under work pressure. Goal oriented team player with outstanding communication, interpersonal, analytical, AREA OF EXPERTISE Social Work Customer Service Client Handling Logistics Handling Administration problem solving, time management and high- level correspondence skills. INTERNATIONAL EXPERIENCE Youth with A Mission (YWAM), Sydney (January 2018 till date) STUDENT, VOLUNTEER, ACCOUNTS ACTIVITIES  Using MYOB Software  Filing and documentation of bills and payment receipts  Issuing Cash receipts Youth with A Mission (YWAM), Townsville (July 2017 till Dec 2017) STUDENT, SOCIAL WORKER PERSONAL SKILLS Communication skills Team Player Adaptable Engaging Personality Attention to details Energetic ACTIVITIES  Working with indigenous community in North Queensland for three weeks  Working with the natives of Papua New Guinea for 6 weeks.  Serving with the YWAM community group in Townsville for three months.  Studying Discipleship Training Program with YWAM. Sharjah Aviation Services (SAS), UAE (Sept 2013 till Feb 2017) CARGO OPERATION AGENT Sharjah Aviation Services (SAS), a joint venture between Air Arabia and Sharjah Department of Civil Aviation setup in 2007 to support the ongoing expansion of Sharjah Airport. The activities are mainly focused on rendering cargo services around the globe. RESPONSIBILITIES  Processing import and export shipments, documentation, generating logistic manifest.  Air Bill execution, Booking Airway Bill and issuing service charges.  Comparing load plan versus loading sheet and if any deviation, cross checking and regularizing before generating manifest.  Flashing FWB messages & updating offload  Coordination with Airlines and Customers  Handling customer queries and resolving issues  Team management Mar Athanasios College for Advanced Studies, India (Oct 2011 till Aug 2012) EXECUTIVE ASSITANT TO PRINCIPAL An Educational Research Institute in Kerala, India established in 2001. Its Research activities are mainly focused in the fields of Business Management, Information Technology and Biosciences. RESPONSIBILITIES PERSONAL DETAILS Name : Liz Elizabeth Joy Nationality : Indian DOB : 01-Jun-1987 Marital Status : Single Languages Known: English, Hindi, Malayalam & French(Basic Knowledge) Visa : Student Visa          Organizing Governing Board and Academic Council Meetings. Organizing Department and different Head of Department Meetings Filing and Documentation of Office Correspondences. Scheduling appointments with the dignitaries. Recording and drafting minutes of the Meeting. Drafting Project Proposals. Provide support to counseling staffs Handling students and staff related issues. Organizing Workshops and other training programs for school students as a part of Knowledge Society activity. Training/Workshops and Field Work carried out during the course of MSW  Child Counseling and Psychiatry Workshop  Premarital Counseling Program  Addiction and Counseling Workshop  Medical Camps  Neuro Linguistic Program  Carried out field work in Schools, Hospitals, Old age homes PROJECTS UNDERTAKEN No. Project Title Organization Duration 1 A comparative study on the student diagnosed with the dyslexia and without dyslexia Martin Luther Christian University, Meghalaya, India 6 months 2 MACFAST Knowledge Scheme Mar Athanasios College Studies, Kerala, India 6 months EDUCATIONAL QUALIFICATION  Certificate IV in Christian Missions  Master of Social Work, Specialized in Medical and Psychiatry (2011), Martin Luther Christian University, India  Bachelor of Arts in Communicative English (2008), Mahatma Gandhi University, India.