Liyan Floyd
Bongcawel
Customer Service Representative
Contact
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Skills
Leadership and time management
Communication
Problem-solving and decision-making
Organizational and planning skills
Microsoft Office
Fluent English speaking
Education
Bachelor in Secondary Education
Major in SOcial Studies -)
Virtual Assistant Training (2021)
Personal Information
I am a self-driven, goal-oriented person, who
is a result-driven individual seeking a position
where I can utilize exceptional customer
service skills and knowledge to contribute
effectively to the company's mission. I have
three years of experience as a verification
specialist and one year of experience with
Zendesk and Shopify.
Experience
Verification specialist - Visionpath INC
-)
Verifying Customer Contact Lens Prescription
by calling their respective clinics
It is providing customers with an alternative
brand of lens that fits with their Rx.
Retention, VCS: NMI, VISIBLY (2021 - 2022)
Emails Customers about the status of their
orders, or if they have issues regarding their
orders.
