Livia Burga

Address 465 Annette St # 2 Toronto, ON, M6P 1S1 Contact- LIVIA BURGA TRILINGUAL ADMINISTRATIVE COORDINATOR & CUSTOMER SATISFACTION SPECIALIST ABOUT ME With over 10 years of enhancing Customer experiences in different industries, countries and languages, I thrive when finding new ways to make an impact and find effortless techniques to upgrade processes. Curious for further knowledge and eager to develop new skills. Owing to my high levels of integrity and my positive outlook in life, I enjoy creating a pleasant environment in the workplace and everywhere else. WORK EXPERIENCE BILINGUAL ADMINISTRATIVE ASSISTANT Canadian Bankers Association - November 2017 - June 2019 Support Corporate Security, Credit Market Economic Policy, Cyber security and Payments directors and their advisors in coordinating meetings, minute-taking, producing meeting materials, managing inboxes as well as running operational tasks through several systems and follow-up on action items. Maintain calendars, travel and expenses. I nurture relationships with staff and members. EDUCATION SENECA COLLEGE Toronto, Canada 2013 Certificate in Language Interpreting Training Program UNIVERSIDAD SAN MARTIN DE PORRES Lima, Peru- Bachelor in Science Communication INICTEL Lima, Peru- Technician in Tv & Radio broadcasting BILINGUAL ADMIN SUPPORT CERTIFICATIONS Reconciliation of invoices, preparation of catering services reports. Hotel and transportation booking for volunteers and staff. Provide admin support to Office Services and Conference Services (Room Manager on Manhattan Software). SEXUAL VIOLENCE & HUMAN TRAFFICKING TRAINING CPA Canada May 2016 - November 2017 PROJECT TRANSLATOR (ENG-SPA) Heffer and Wolfe 2017 Content Translation of Professional Diploma Digital Marketing - Foundation Level from the Digital Marketing Institute (Ireland). Toronto, Canada 2015 Issued by the MCIS Language Services. MEDICAL INTERPRETING WORKSHOP South Lake Tahoe, USA 2013 Issued by the Cross Cultural Health Care Program INTERPRETER LANGUANGE & SKILLS ASSESSMENT TOOL Toronto, Canada 2013 Issued by the Ministry of Citizenship and Immigration of Ontario. Score: 98% TIFF INTERPRETER TIFF- Main interpreter for Julio Medem, director of MaMa International World Premiere 2015. Simultaneous Interpreting for live TV interviews (CTV, CityTV etc), Film introduction (w Penelope Cruz), and Q&A interpretation in front of 1000+ spectators. 2016 Consecutive Interpreter for Claudia Saint-Luce, director of ”Empty Box”. TO2015 INTERPRETER & TRILINGUAL TOUR ACTIVATOR & TEAM LEAD PanAm Games Toronto 2015, 2013 - 2015 BILINGUAL CUSTOMER SERVICE AGENT PERSONAL SKILLS Resourcefulness Creativity Organization Teamwork MS Office Awesome Attitude HOBBIES AND INTERESTS Foresters, 2014 Cycling Sports BILINGUAL RECEPTIONIST Photography Travelling TRILINGUAL CUSTOMER CARE Yoga Arts & Crafts Canada Media Fund, 2014 Spin Master, 2013 BILINGUAL ADMINISTRATOR DealerTrack Technologies, 2013 MARKETING ASSISTANT Lucky Seven Casino & Karaoke,- INTERNATIONAL MARKET RESEARCH AGENT Datamonitor,- LANGUAGES Spanish French English Portuguese