Lita Cisiliana

I am a dedicated hospitality professional with 12 years of experience specializing in Front Office operations, team leadership, and guest service excellence. Throughout my career, I have successfully managed front office operations, ensuring smooth daily activities and seamless guest experiences. I have handled guest relations, effectively resolving complaints while maintaining high service standards. My expertise also includes team coordination, staff training, and operational monitoring to enhance efficiency and guest satisfaction. Additionally, I possess strong administrative skills, cash overflow management, lead training, and performance monitoring, allowing me to contribute to both operational success and service excellence.