Lissy Ann Villaluna

LISSY ANN POLIQUIT VILLALUNA Address: General Santos City, Philippines Mobile: - E-mail:- Looking to obtain an administrative position in a fast-paced environment to utilize my exceptional multitasking and administrative skills in the effective management of company resources. PERSONAL DATA Date of Birth: June 2, 1995 Age: 25 Place of Birth: General Santos City, Philippines Civil Status: Single Citizenship: Filipino EDUCATION • • Bachelor of Arts in Psychology (Notre Dame of Dadiangas University, 2017) High School Certificate (Notre Dame of Dadiangas University – Integrated Basic Education Department, 2012) RELEVANT SKILLS • • • • • • Proficient in Microsoft Office, Microsoft Excel, and Microsoft PowerPoint Basic knowledge in SAP and CRM applications Office, Admin & Organizational Skills Good communication skills both in verbal and written. Skilled in writing and constructing essay reports. Strong background in research, planning, and analysis developed through course works and exposures. • • Focused, hardworking, reliable and motivated and has the ability to meet deadlines. Always willing to learn and can maintain strong working relationship with colleagues. EXPERIENCES Autohub Group Gensan (Ford,Nissan, Mazda) – HR Assistant (March 2021- present) Nissan Building, Apopong, General Santos City • • • • • • • • • • • Participating in recruitment efforts Posting job ads and organizing resumes and job applications Scheduling job interviews and assisting interview process Ensuring background and reference checks are completed Preparing new employee files Overseeing the completion of compensation and benefit documentation Orienting new employees to the organization Administering new employment assessment Serving as point person of all new employee questions Encoding of new employees’ data to HRIS system Updating manpower reports on a weekly basis Star Veterinary Clinic – Receptionist (July 2020 – November 2020) Sports City, Dubai, UAE • • • • • • • • • • Greeting and welcoming clients with sincerity. Answering telephone calls and returning e-mails. Scheduling appointments using our designated software. Informing the veterinarian on call of any emergencies that require urgent attention. Issuing invoices for treatment and prescribed medication after each consultation. Receiving and verifying payments after each consultation. Getting in touch with Foundations and Animal Shelters. Monitoring the inventory of items for sale by the practice and restocking these, as needed. Overseeing the sale of items stocked. Liaising with courier services and laboratories to ensure that samples are delivered and collected on time. Global Migrate Immigration Services Dubai – Sales Consultant Exchange Towers, Business Bay, Dubai, UAE (February 2020 - June 2020) • Interviewed clients and dealt with applications ensuring clients are suitable for migration. • Organized all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly. Secured the completion of all relevant documents and ensured that they are received within the time limit. • • Ensured that all of the information provided by the client is accurate and correct, preparing and checking all legal documents. • Prepared all free quotes and information required by client, colleagues, and authorities. Alorica Teleservices, Inc. – Customer Service Representative Matina IT Park, Davao City, Philippines (September 2018 – January 2020) • • • • • Account: T-Mobile Assisted customers with concerns regarding billing, services, and retention. Provided needed information about bill, network issues, and services. Answer questions and responding to complaints Ensured that clients are satisfied with the service, products, and other features. BRIA Homes, Inc. – Admin Staff – Sales J. Catolico St., General Santos City, Philippines (August 2017- August 2018) • • • • • • • • Administered Sales Follow up client’s needed requirements to proceed with their housing application and made sure that it’s up to date Assessed payments and made sure it’s up to date Secured if client meets qualifications Processed commissions of Brokers, Agents, and the likes. Managed accounts of clients and update it using SAP application Recruited and Assessed performance of OJTs Conducted Admin briefing Notre Dame of Dadiangas University – IBED - Registrar Intern Lagao, General Santos City, Philippines (May-June 2016) • • • Encoded personal information of new students Interviewed new students Accepted the students as official enrolee of the institution New Day Recovery Center - Intern Beach Club, Lanang, Davao City (May 2016) • Conducted Structured Learning Experiences to the Psychiatric patients and recovering addicts • Conducted one-on-one counselling St. Elizabeth Hospital, Inc. - HR Office Intern National Highway, GSC (April-May 2016) • Entertained applicants for any positions • Collected applicants’ resumes and application letters • • • Administered entrance examinations Encoded applicants’ information Organized 201 files