Lismey Vazquez

Lismey Vazquez Fuentes - Sofia, Bulgaria-www.linkedin.com/in/vazquezfuentes Personal Profile Excel A focused professional with several years of experience in Technical Support Services and the proven knowledge to assist customers with the well-informed selection of suitable products and services. Experienced in Call Center and retail operations, working under tight production schedules and dealing with client demands and output issues. Demostrates exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. Core Skills     Team Collaboration Time Management Decision Making Communication     Problem Solving / Analysis Proactive Customer Services Microsoft Office 365 Career Summary March 2019 – July 2019 Sutherland Global Services – Sofia, Bulgaria Customer Support Consultant Key Responsibilities:  Provide professional support to customers mainly via email.  Educate customers on the troubleshooting processes.  Identify and analyze client’s needs, to create the best resolution for them. October 2018 – November 2018 Lex Media Ltd – Sofia, Bulgaria Customer Support Key Responsibilities:  Maintaining contact with the client, specifying the information and details of the activity.  Create new client accounts, process orders, forms, declines, and requests. March 2016 – February 2018 Telus International Europe – Sofia, Bulgaria Technical Support Specialist Key Responsibilities:  Listen and respond to customers queries via phone or email.  Provide accurate, valid and complete information to the clients’ requests.  Identify and assess customers’ needs, to achieve satisfation. Education University of Informatic Sciences Software Engineering September 2008 – May 2013 Havana, Cuba Languages Spanish - native English - intermediate Bulgarian - basic Tools Salesforce, Zendesk, HubSpot, Asana, Slack.