Lisbeth Valdez
Providence, RI-
Experienced Transactions Processor who exhibits a professional demeanor and excellent
communication and interpersonal skills. Able to rapidly gain product knowledge, and skilled at
providing superior service to customers.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Client Service Coordinator
Fidelity Information Services FIS - Canton, MA
January 2017 to August 2018
Core Processing Associate
Boston Financial Data Services, Inc - Quincy, MA
August 2016 to January 2017
Analyzed and solved problems that were low complexity and routine in nature where answers can be
readily obtained.
Received moderate of level instruction on daily work tasks and detailed instructions on new
assignments.
Data entry.
Worked closely with managers of the project.
QA Analyst Processor
Computershare Investors - Canton, MA
January 2015 to September 2015
● Provided consistent and effective production support to assigned business partners, with a focus on
customer service.
● Created a testing analysis summary to assist with project promotion and decision making
● Provided reference for customers by writing documentation; providing support and help.
● Prepared reports by collecting, analyzing, and summarizing information.
● Contributed to team effort by accomplishing related results as needed.
Transactions Processor
Computershare - Canton, MA
December 2013 to January 2015
●Data entry.
● Reviewed and processed shareholder-client-broker transactions.
● Identified and escalated issues with transactions that have been presented for processing.
● With added experience, conducted quality review on work that has been processed.
● Escalated problems/questions to more senior level Transaction Processor or Supervisor on an as-
Operations Assistant
Tiffany & Co. - Cumberland, RI
October 2011 to October 2012
Basic duties performed:
Filling orders, and inspecting merchandises.
Assembly and linking.
Office Clerk
NRI Uniforms - Providence, RI
January 2007 to September 2011
Basic duties performed: bookkeeping, typing,word processing, stenography, office machine operation,
and filing.
Customer Service Representative
Banco BHD - Santo Domingo, PR
January 2006 to May 2006
● Provided excellent customer service and ensure customer satisfaction.
● Responsible of several tasks including attending inbound calls related to customer service in
general.
Education
Bachelor's in Psychology
Indiana University-Bloomington - Richmond, IN
January 2017 to Present
International Management
Rhode Island College - Providence, RI
2012 to 2015
Bilingual Education
Community College of Rhode Island - Providence, RI
2009 to 2011
Skills
Proficient with MS Word, Excel, Outlook and PowerPoint. (10+ years), Bilingual – Fluent in Spanish.
(10+ years), Data Entry (4 years), Quality Control (3 years), Client Service, Typing (4 years), Bilingual,
Customer Care, Customer Support, Customer Service, Mail Clerk
Assessments
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_assignment/s2rrmsh2mnebwptu
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Rhode Island College - Expected graduation date: December 2019
