Lisa Tucker
1314 Springmont Lane – Apt J.
Charlotte, NC -
Summary
Committed to professionalism; highly organized, work under strict deadline schedules with attention to detail; have excellent written and verbal communication skills.
Highlights
· MS Office Proficient
· Meeting Support
· Organization
· Customer Service
· Business Writing
· Maintenance Requests
· Calendar Management
· Google Docs
· Social Media Management
· Stenography (Gregg Shorthand)
Experience
7/18 – 3/20
Call Center Specialist (Remote)
Walgreens Co., Deerfield, IL.
Utilized Walgreens prescription data-entry procedures and guidelines, processed new patient registration by entering data into an appropriate system. Handled patient prescription requests with HIPAA guidelines and enters refill orders for processing. Troubleshooted to obtain missing prescription information, interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third-party providers about the company's products to services following standard SOP's and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.
Resolved routine, general questions and problems submitted by customers, physician offices, patients and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures.
Used a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties.
Coordinated with other functional areas as necessary. Referred unresolved escalated issues as designated by the departments for further investigation.
Used a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties.
3/18 – 5/18
Office Manager - Open Door Realty (Short-Term)
Robert Half, Charlotte, N.C.
· Responsible for the upkeep of the office
· Managed Calendar
· Prepared Documents
4/12 - 11/17
Assistant Property Manager
Morningside Heights Housing Corp./First Service Residential – New York, N.Y.
· Assistant to General Manager and Senior Property Manager
· Handled Customer Call Center Inquiries
· Worked closely with Vendors
· Maintained and updated all resident amenity forms
· Managed the server that host MHHC Staff Computers
· Prepared Board Packages
· Managed the Server that hosted staff computers
· Updated company’s Website
1/04 - 4/12
Office Manager/Assistant to the General Manager
Morningside Heights Housing Corp./First Service Residential – New York, N.Y.
· Administrative Support to the General Manager and Director of Maintenance
· Managed critical and highly confidential information relating to Corporate and Management affairs
· Liaison between tenants and staff
· Organized and developed and maintained filing system for over 1200 Co-op apartments.
· Supervised the Reception area and Personnel functions
· Responsible for ordering office Supplies
· Updated company’s Website
11/90 - 12/03
Assistant to the General Manager
Morningside Heights Housing Corporation, New York, N.Y.
· Provided Administrative support to the General Manager and the Director of Maintenance
· Prepared Leases and Stock Certificates
Education
Business Administration – Studied, 2007
Resident Apartment Manager (RAM), 2015
Quick Books, 2017
Secretarial Science – Diploma, 1986
