Lisa Odum

Results-driven professional with expertise in customer service and data annotation. Proven track record of delivering exceptional customer support and accurately labeling data to support AI model training. Skilled in communication, problem-solving, and attention to detail, with a strong focus on quality and customer satisfaction.

Experience:

• Customer Service Representative:

  - Delivered exceptional customer support, resolving issues and exceeding customer satisfaction targets.

  - Handled customer inquiries via phone, email, and chat, providing accurate solutions and empathetic support.

• Data Annotator:

  - Accurately labeled and categorized data to support AI model training, with a strong focus on quality and attention to detail.

  - Worked with large datasets, meeting deadlines and delivering high-quality results.

Skills:

• Customer Service:

  - Excellent communication and interpersonal skills

  - Strong problem-solving and conflict resolution abilities

  - Proficient in CRM software and customer support tools

• Data Annotation:

  - High accuracy and attention to detail in data annotation tasks

  - Proficient in annotation tools and software

  - Strong understanding of data structures and formats