LISA PHILLIPS
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BUSINESS MANAGEMENT
CONTACT
OBJECTIVE
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Accomplished entrepreneur with over 6 years of experience
as a licensed private investigator and business owner,
coupled with 5 years of successfully managing a home
cleaning agency. Adept at marketing, operations,
accounting, and team management. Now seeking to
leverage my experience in business development,
leadership, and operational efficiency to contribute to the
success of other organizations.
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SKILLS
EXPERIENCE
•
Business Development
•
Operations
Management
•
Marketing & Social
Media Strategy
•
Hiring & Staff
Management
•
Accounting &
Financial
Management
•
Client Relations &
Customer Service
•
Time Management &
Scheduling
•
Contract Negotiations
EDUCATION
Sierra College
2024
Investigation
Licensed Investigator/Business Owner
Pink Lady Investigations
2018-Current
• Founded and operated a highly successful private
investigation agency for over 6 years.
•
Responsible for all aspects of business management,
including marketing, social media, client relations,
and brand development.
•
Managed day-to-day operations, including hiring,
training, and managing contractors.
•
Conducted investigative work and coordinated case
assignments for clients.
•
Developed and implemented business strategies to
drive growth and maintain a competitive edge in the
industry.
•
Oversaw financial operations, including budgeting,
accounting, and billing.
•
Ensured compliance with industry regulations and
maintained all necessary licenses and certifications.
•
Developed and maintained strong relationships with
clients, ensuring high levels of satisfaction and repeat
business.
Certifications
______________
Investigations
Insurance Claims
Injury Investigations
Business Owner
Ultimate Cleaning Services-
• Owned and managed a successful home cleaning
agency for 5 years.
•
Oversaw all business operations, including client
scheduling, hiring, and training cleaners.
•
Managed accounting and bookkeeping, including
invoicing and payroll.
•
Created and maintained customer satisfaction
strategies, ensuring excellent service delivery and
repeat business.
•
Developed marketing campaigns to promote the
business and increase customer base.
•
Managed a team of cleaners, ensuring quality
standards and adherence to schedules.
•
Fostered a positive work environment that led to high
employee retention and customer loyalty.
