Lisa M. Lynch

Lisa M Lynch Summary A customer-focused and results-driven administrative professional with experience in the telecommunications, law, manufacturing, and medical billing industries. Established capabilities in direct sales, account management, sales support, relationship building and event coordination. Proven aptitude in sales proposals, business development, negotiations, consumer satisfaction, territory management and presentations. Change agent who adapts quickly to new environments and brings best practices from multiple industries to improve business models and financial performance. Driven to achieve results and exceed expectations to ensure an organization’s long-term success. Experience CSRA: Contractor to Center for Disease Control at the Office of Public Health Preparedness and Response Executive Assistant, Professional Development Analysis Team and Communication Team 2016-Present Charged with supporting two teams within OPHPR to ensure efficient and timely administration and coordination of meetings, travel, training, and ordering of supplies, equipment, and other materials. Charged with supporting teams on special projects and requests in support of the teams’ individual missions. Developed tracking systems to ensure efficient and timely completion of requests from both teams, as well as from the MRO support teams. Tracking systems included a vendor tracking system and a personal tracking system for each team enabling me to respond quickly when necessary. Worked closely with both teams on special projects such as EVS Marketing email reminders, divisional organization charts, and Turning Point interactive feedback presentations (for Town Hall and other meetings), among other projects and tasks. Charged with backing up and supporting the Executive Assistant team members as needed, including the efficient and timely administration and coordination of meetings, travel, training, and ordering supplies and other materials. Worked with the Deputy Management Officer of the Management Resource Office and the Office of Science and Public Health Practice to identify open tasks/projects. Backed up the position until a new Executive Assistant was identified and hired. Worked with Office of Policy, Planning, and Evaluation during transitional changes, including supporting the team between Executive Assistants and training new Executive Assistants to ensure a smooth transition into the role. Work with multiple teams to back Executive Assistants up in support of their executives and/or teams as needed. New employees are expected to hit the ground running and there often is no time for training by FTE staff members or CSRA contractors and may at times omit relevant and important information due to heavy workloads. Developing a SharePoint site that consolidates information that can be referenced when onboarding into Executive Assistant roles and after transitioning into their role. The site identifies systems needed to successfully fulfill contract obligations, including required training, contacts, support information, job aids, and more. Work with new Executive Assistants to provide guidance and training on systems and processes to ensure a smooth transition into their new role as needed. Previous Experience Windstream Communications Account Executive - Charged with learning multiple internal systems and Salesforce on behalf of enterprise team members to allow them to immediately begin building their pipeline, making sales, and meeting quotas Learned multiple systems, created quotes and contracts, and worked with internal departments to ensure installations were completed as contracted Team members built pipelines quickly, closed sales more frequently; team exceeded quota for two consecutive years Windstream Communications Account Executive - Responsible for building customer base of small-to-medium businesses; limited to enterprise-level offerings Identified customers who could benefit from high-end solutions; built a pipeline through prospecting, collaborative sales, referral partners, and Marketing’s Demand Generation Team Achieved the 100 Club twice for meeting and exceeding sales quotas through selling of products and services for an estimated total contract value of approximately $300,000 Charged with resolving customer problems and rescuing troubled customer accounts Identified core issues, worked with various Windstream teams to create solid action plans, and persistently implemented action plans while being responsive to customer input Successfully retained business, strengthened relationships, and rebuilt trust with multiple customers, which led to upselling services Vodafone Global Enterprise Inc. Global Sales Coordinator, Team Coordinator, International Account Specialist, Sr. Administrative Assistant - Charged with resolving issues for a global customer who gave Vodafone a Net Promoter Score (NPS) of Demoter due to many unresolved international issues Scheduled weekly meetings with the customer and worked closely with them to identify issues, prioritize them, and implement an action plan to resolve them Increased customer satisfaction and achieved an NPS score of Promoter within three months; successfully increased total contract value by several hundred thousand dollars in the AsiaPac region New employees expected to hit the ground running without benefit of guidance; volunteered to improve on-boarding experience Created award-winning, easily accessed, on-boarding site customized to U.S. requirements Accelerated onboarding process for new employees by providing insight into the company, including required equipment, critical links, important contacts, and other information necessary to succeed in their roles Customers and account managers needed efficient method to obtain contracts, identify contract end dates, obtain contact information for their in-country local contacts, and learn about new products and services Created SharePoint site, customized for each customer, that included an automated matrix showing the RAG status of contract end dates, copies of contracts in each country, local account manager contact details, and any requested customizations Increased customer and internal team satisfaction by enabling customers to get a global view and a more efficient way to identify when contracts were coming up for renewal; resulted in reduced customer turnover Experience Prior to 1999 CRESA Partners of Georgia, LLC Office Manager and Executive Assistant to Managing Partners- Charged with disseminating information to real estate agents working for CRESA Partners Created and managed database of available properties in the Atlanta metro area Enabled agents to access information and identify properties, efficiently meeting client needs Charged with helping increase the visibility of CRESA Partners through marketing efforts Developed and managed large database of businesses and individuals for marketing purposes; worked with the marketing director to create single-page sales brochures featuring the newest property; managed the process from printing through distribution Improved visibility of the company and its agents; increased the number of clients and revenues Charged with moving the company from one location to another with minimal down time Coordinated and managed all aspects of the move, including hiring the moving company, coordinating the move of phone lines, moving internet services, and working with property management personnel Successfully met the goal of moving the office to the new location with minimal down time; agents were able to start working in their fully-functional office within a couple of hours of the move United Distillers & Vintners of North America Office Coordinator, Administrative Assistant - Volunteered to improve tedious and inefficient pricing process that forced district managers to spend time performing administrative work rather than selling Created an automated Excel document that allowed district managers to complete their pricing updates much more quickly Significantly reduced work period required for pricing from a week or more to a day; pricing approvals were obtained more quickly; updated pricing went to market more quickly; created a better work/life balance for district managers Regional vice presidents could not reliably determine where their budgets stood and often didn’t know whether they were on target, below target, or exceeding their budgets; volunteered to create a tracking system that would provide them with an up-to-date view of sub-brand, brand, district, and regional budgets Created automated Excel tracking system that included expenditure tracking and allowances for sub-brand, brand, district, and regional budgets Regional vice presidents and district managers were able to stay within allocated budgets; enabled vice presidents to reallocate funds amongst different budgets as needed; vice presidents were able to successfully manage multimillion dollar budgets at every level Regions needed system to update team members on monthly sales results, individual successes, national events, new products, and sales specials; company needed to improve internal connectedness, despite large districts and being limited to yearly team meetings; volunteered to improve internal communications Created award-winning monthly newsletter that provided updates on individual sales successes, monthly sales results, upcoming marketing strategies, upcoming national pricing specials, local promotional events, new ideas, and comments from regional vice presidents Provided new ideas that district managers could use in their markets; fostered friendly competition among districts and regions; increased internal knowledge; increased camaraderie between district managers and divisions allowing for a more collaborative atmosphere Skills Microsoft Office Suite SharePoint MS Visio and Project Salesforce Relationship Building Event Coordination Awards Way to Go Award for Newsletter, UDV North America Executive-level recognition for work on pricing template, UDV North America Star Award for building global relationships and collaborative work with colleagues Star Award for creation of online employee on-Boarding site Induction into the Alpha Sigma Lambda Honor Society, 2018 Alpha Sigma Lambda National Honor Society Education Palm Beach Junior College, AA Business Administration, May 1986 Brenau University, BA Business Administration, 3.62 GPA, will graduate in December 2018