Lisa Gikonyo

LISA WAIRIMU GIKONYO COMMUNICATIONS SPECIALIST- - Nairobi,Kenya - FEMALE www.linkedin.com/in/lisa-gikonyo Profile An experienced Communications Specialist with a Bachelor’s degree in Mass Communication and a Diploma in Public Relations, I specialize in crafting compelling content, managing social media platforms, and delivering effective communication strategies. With a strong background in writing and project coordination, I am dedicated to creating impactful narratives and achieving results.. Professional Experience 2024/12 – 2025/01 Nairobi, Kenya CUSTOMER SERVICE REPRESENTATIVE TEXT BOOK CENTRE Addressed customer inquiries and resolved complaints, ensuring a seamless and satisfactory shopping experience. Assisted customers with product recommendations tailored to their needs and preferences. Managed order processing efficiently, ensuring accuracy and timely delivery. Maintained high standards of service delivery, contributing to customer satisfaction and loyalty. • • • • 2024/07 – 2024/11 Melbourne, Australia (Remote) ADMINISTRATIVE & COMMUNICATIONS ASSISTANT THE NGO INTERNATIONAL FILM & KNOWLEDGE FORUM Composed, managed, and distributed information within and outside the core team. Organized and scheduled appointments. Managed social media platforms, ensuring engaging and consistent content. Wrote newsletters to communicate updates and key information effectively. • • • • 2023/10 – 2025/02 Remote DOCUMENT REVIEW ANALYST Examined and coded documents for accuracy and compliance. Ensured quality assurance and manage document workflows. Performed data entry, reporting, and collaboration. Utilized technology to streamline processes and maintain efficiency. • • • • 2022/05 – 2022/08 Nairobi, Kenya COMMUNICATIONS OFFICER MINISTRY OF ICT, INNOVATION & YOUTH AFFAIRS ; DEPARTMENT OF PUBLIC COMMUNICATIONS Managed media relations and conducted press reviews. Participated in exhibitions and organized events. Provided video coverage, editing, and photography services. Prepared PowerPoint presentations and generated content for online audiences. • • • • 2021/01 – 2021/12 Juba, South Sudan (Remote) GHOSTWRITER RUEATO IVY COMPANY LIMITED Drafted stories and created engaging content. Provided subject matter expertise and collaborated with clients. Conducted research, managed projects, and ensured timely delivery. Edited and revised materials for accuracy and quality. • • • • 2019/05 – 2019/08 Nairobi, Kenya COMMUNICATIONS OFFICER KENYA ELECTRICITY GENERATING COMPANY PLC Conducted media monitoring and prepared detailed reports. Produced and edited videos and photographs for various campaigns. Managed public relations accounts and social media platforms. Oversaw corporate social responsibility and investment projects. Wrote, edited, and published articles and other publications. Facilitated stakeholder engagement and maintained information systems. • • • • • • Skills Administrative Support: Calendar Management, Email and Correspondence Handling, Document Preparation and Editing, Data Entry and Record-Keeping, Filing and Organization Customer Service: Professional and Courteous Interactions, Handling Inquiries and Requests, Resolving Issues Office Suites: Microsoft Office, Microsoft Excel, PowerPoint, Google Docs, Google Sheets Computer Graphics: Canva, Adobe Design, Adobe Photoshop, Adobe Illustrator, InDesign, Typography, Image Optimization, Design Principles, Print Production Data Analytics: Data Interpretation, Data Visualization, Statistical Analysis, Data Mining, Problem Solving Event Planning and Coordination: Organizing Meetings, Conferences, and Events, Managing Event Logistics Social Media Management: Content Creation, Social Media Advertising, Analytics and Insights, Influencer Marketing, Trend Monitoring ,Crisis Management Research and Information Gathering: Online Research, Information Compilation and Summarization, Report Generation Marketing: Digital Advertising, Mobile Marketing, Social Media Marketing, E-Commerce Scheduling and Planning: Appointment and Meeting Scheduling, Travel Arrangement and Coordination, Event Planning and Coordination, Time Management Copywriting: Persuasive Writing, Creative Thinking, Audience Segmentation, SEO Optimization, Grammar, Proofreading Confidentiality and Discretion: Handling Sensitive Information, Maintaining Privacy and Security, Ethical Conduct Education 2023/04 BACHELOR OF MASS COMMUNICATION (PUBLIC RELATIONS) AFRICA NAZARENE UNIVERSITY 2019/08 DIPLOMA IN PUBLIC RELATIONS AFRICA NAZARENE UNIVERSITY 2017 NEMBU GIRLS' HIGH SCHOOL Courses 2023/03 Fundamentals of Graphic Design Coursera 2023/02 Basic Elements of Design: Design Principles and Software Overview Coursera 2023/02 Principles of Public Relations Coursera 2023/05 Foundation of Digital Marketing and E-Commerce by Google Coursera References Taye Balogun, CEO, THE NGO INTERNATIONAL FILM & KNOWLEDGE FORUM-, - Rose Andanje, Assistant Director, Department of Public Communications-, - Merlene Opondo, Communications Officer, Africa Platform for Social Protection-, -