Lisa Chinah

CHINAH LISA UGWECHI- - PROFILE INFO With over three years of experience in customer service, sales, and executive support, I thrive in fastpaced environments, excelling at managing high call volumes, exceeding KPIs, and building lasting client relationships through effective communication and attention to detail. I specialize in delivering exceptional customer satisfaction, generating quality sales leads, and driving team success.My expertise spans industries such as the beauty Industry and real estate, where I have demonstrated adaptability, innovation, and a commitment to excellence. As an Executive Assistant, I streamline administrative processes, manage schedules, and provide vital support to executives, ensuring organizational efficiency. My proactive approach and results-driven mindset consistently contribute to business growth and success. SKILLS Problem Solving Team Leadership Time Management Effective Communication Interpersonal Skills Negotiation Skills Pro-active Organization Skills EDUCATION UNIVERSITY OF SCIENCE AND TECHNOLOGY B.Sc in Mass Communication MACDONALD MEMORIAL INTERNATIONAL INSTITUTE Senior Secondary School Certificate (WAEC/NECO) LANGUAGES ENGLISH (FLUENT) WORK EXPERIENCE SALES REPRESENTATIVE - DELUXE PROPERTIES Utilized targeted marketing strategies to reach potential buyers and showcase properties in a compelling manner. Conducted comprehensive property evaluations and provided accurate market analysis to guide clients in making informed decisions. Organized and led successful open house events that attracted a high volume of qualified leads and resulted in multiple property sales. Acted as a liaison between buyers and sellers, facilitating negotiations and ensuring smooth transactions that met the needs of all parties involved. Implemented a client referral program that significantly increased lead generation and contributed to a 25% growth in sales volume. Successfully managed a portfolio of over 200 customer accounts, ensuring timely follow-ups, issue resolution, and proactive communication. CUSTOMER SERVICE ASSOCIATE - BRISTOW HELICOPTERS Processed orders, returns, and refunds accurately while maintaining detailed records in CRM systems. Managed a high volume of customer interactions while maintaining a positive attitude. Collaborated with team members to streamline communication and improve overall service efficiency. Conducted product demonstrations and presentations to educate customers on new offerings. Reduced complaint resolution time by 20% through proactive problem-solving and effective communication. Assessed customer needs and provided personalized solutions to enhance their shopping experience. REFERENCE AVAILABLE ON REQUEST EXECUTIVE ASSISTANT ZIKKOLI SOLUTIONS 2016 - 2017 Arranged complex domestic and international travel for executives, optimizing itineraries and reducing travel costs by 20% through effective vendor negotiations. Planned and executed corporate events, including annual conferences and team-building retreats, with attendance of up to 500 participants, receiving a 95% satisfaction rating from attendees. Handled sensitive and confidential information with the utmost discretion, ensuring data security and compliance with company policies. Successfully managed the calendars of 3 C-level executives, coordinating over 150 meetings and appointments per month, ensuring seamless scheduling and time management. Improved executive communication by creating and managing a centralized email system, reducing email clutter by 40% and 2008 - 2013 response times by 30%. Arranged complex domestic and international travel for executives, optimizing itineraries and reducing travel costs by 20% through effective vendor negotiations. Planned and executed corporate events, including annual conferences and team-building retreats, with attendance of up to 500 participants, receiving a 95% satisfaction rating from attendees. Handled sensitive and confidential information with the utmost discretion, ensuring data security and compliance with company policies.