Lisa A Pummell

Lisa A Pummell 3 Breen St Mount Morris, Ny--OBJECTIVE Having had my collections job recently out-sourced when my employer combined with a larger company I am looking to establish a job working from home doing what I know best. I am very dependable and trustworthy having worked in a hospital dealing with HIPPA issues over the last 10 years. My desire is to bring my experience in conflict resolution and customer service to a new career. WORK EXPERIENCE UR/ Noyes Health, Dansville, Ny 12/2015 - 04/2021 Financial Assistance Specialist/ Debt Collector Advised debtors on payment options and set up monthly payment plans. Compiled, recorded and evaluated personal and financial data. Listened carefully to customer complaints and swiftly resolved issues by appropriate action. Observed all corporate and federal regulatory policies in terms of data privacy and confidentiality. Identified viable solutions for customers with credit problems. Coast Professional, Geneseo, NY 06/2012 - 05/2015 Collections Representative Managed high volume of inbound and outbound calls daily. Consistently met or exceeded monthly goals through diligent action. Advised debtors on payment options and set up payment plans. Handled irate customers smoothly to achieve performance targets. Notified customers of delinquent accounts while attempting to collect on them. Utilized skip tracing resources provided to find customers. Noyes Memorial Hospital , Dansville, NY 11/2008 - 06/2012 Medical Insurance Biller Handled third-party insurance processing tasks to assist patients. Reviewed medical records to meet insurance company requirements. Expertly assigned charges and payments for medical procedures. Managed benefit contract pricing, processing, policies and procedures. Contacted insurance providers to verify correct insurance information and authorization for proper billing codes. Reviewed all claims for accuracy and appropriateness. Investigated denials and collaborated with internal team members and insurance representatives to identify solutions. EDUCATION Honeoye Central Honeoye, NY United States High School Diploma 1981 SKILLS