Lira Lou James

Contact #: -, - E-mail-Unit-5, OPRRA Village, Kalunasan Cebu City, Philippines 6000 Lira Lou C James Work experience [July 2015 – August 2016] Home-based Data Entry Copy and paste html codes Admin Staff Conducts interview to applicants for appointment setting position through Skype. Send invites to prospective freelancers in Upwork for the appointment setting job posting. Processes and generate leads. [July 2012 – February 2013] KUDO SUPPORT, INC. 2NDSt. corner 3rdAve. MEPZ-I Pusok, Lapu-lapu City Quality Assurance Analyst Monitors Service Quality status and publishes data and reports on a whole team performance to make sure it exceeds each client standard. Also provides training tools and techniques for agents and TL for continuing education and training. [October 2009 – July 2012] KUDO SUPPORT, INC. 2NDSt. corner 3rdAve. MEPZ-I Pusok, Lapu-lapu City Chat Support Representative- Tier 2 Escalations Handles supervisory chat to all customer issues. Fixes and troubleshoots technical issues with the product. Answers all customer queries and problem on their order and billing matters. [March 2008 – October 2009] Live Chat Service, Inc (LCS) Basak, Lapu-lapu City Chat Support Representative- Tier 2 Escalations Handles supervisory chat to all customer issues. Fixes and troubleshoots technical issues with the product. Answer all customer queries and problem on their order and billing matters. Skills Computer savvy w/ MS and Open Office knowledge, Can undergo pressure on job with less supervision References Jeruz Fin (former Project Manager - Kudo Support, Inc.) - Joy Bragat (Team Leader – The Results) - Ted Marion Hugo (Sales and Marketing Director) - Mark Vincent Abundo (Sprint Email Support Agent) -