LIRA
DE LEON
GENERAL VIRTUAL ASSISTANT
PERSONAL PROFILE
SKILLS & ABILITIES
• Excellent Communication Skills
• Excellent Customer Service
• Knowledgeable in MS Office and other tools
(e.g. Canva, Trello, Later, etc.)
• Great Attention to Detail
• Fast Learner & Creative
• Patient & Organize
I'm a marketing professional with excellent
communication skills and with experience of
being a customer service representative. I'm
willing to provide my clients an excellent service
with a smile.
WORK HISTORY
Freelance Virtual Assistant / General
Administrative Assistant
FEBRUARY 2021 TO DECEMBER 2022
Marketing/HR Intern
• Lead Management
• Drafting contract of sale
• Doing research about the properties
• Email management - coordinate deals' transactions
• Spreadsheet creation, management & data entry
• Send out new property listings to buyer leads
• Setting and organizing appointments for agents
RUSTAN'S SUPERCENTERS INC. 2015
Customer Support - Amazon
- Assist customers
- Encodes employee's personal information
AUGUST 2020 TO DECEMBER 2020
TRAINING
Marketing Intern
STERIX INCORPORATED
- Calls clients for evaluation of services
SEMINARS
• Persuading Customer: Millennial Style (April
2017)
• Millennial + Social Media = Business Revolution
(March 2017
• Digital Marketing: Global Brand Awareness of
Local Products (January 2017)
CONTACT DETAILS
• Resolve client's customer inquiries, refunds, and
concerns
• Track deliveries and the arrival of orders
• Handle customer complaints with an excellent
customer service
Junior Customer Care Officer
MEDICARD PHILIPPINES INC. 2018 TO 2020
• Exemplary Service, 2018
• Resolved inquiries and concerns of clients/customers
• Do administrative tasks.
• Make a long-term relationship with clients.
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ACADEMIC HISTORY
lirabels.deleon
San Pedro College of Business
Administration
liradeleon
liradeleonsample.wixsite.com/creationsoflira
BS IN BUSINESS ADMINISTRATION
MAJOR IN MARKETING MANAGEMENT, 2017
Pacita Complex National Highschool
HIGH SCHOOL DIPLOMA, 2013
