Lipika Chaliha - QA Lead Resume
Lipika Chaliha
ISTQB-Certified QA Lead
Email:-| Phone: (-
Location: Golaghat, India | LinkedIn: https://www.linkedin.com/in/lipikachaliha-504902b/
Professional Summary
ISTQB-certified QA Lead with over 11.6 years of experience in quality assurance across domains including telecom, healthcare,
banking, supply chain, and Salesforce. Expertise in leading end-to-end QA processes for cloud-based and web applications. Strong in
manual, regression, UAT, and API testing. Skilled in Agile methodologies and cross-functional collaboration. Proficient with JIRA,
Xray, ALM, TFS, Postman, and SQL, with basic knowledge of Python and Selenium. Known for improving test coverage, reducing
post-release defects, and mentoring QA teams.
Core Skills
- Test Leadership: QA Strategy, Test Planning, Team Mentoring, Agile/Scrum, Sprint Ceremonies
- Testing Types: Functional, Regression, UAT, Sanity/Smoke, Integration, Risk-Based Testing
- Tools & Technologies: JIRA, Xray, ALM, TFS, Postman, Swagger, Confluence, SQL, AWS (S3, Lambda, Athena)
- Automation Familiarity: Selenium, TestNG (basic), Python (basic scripting)
- QA Deliverables: Test Cases, Bug Reports, Traceability Matrix, Defect Analysis
- Soft Skills: Team Collaboration, Stakeholder Communication, RCA, Clear Documentation
Professional Experience
Test Lead - Ameriprise Financial Services LLC (via M3BI India)
Jun 2024 - Apr 2025
- Led end-to-end QA for cloud-based financial applications using AWS components (S3, Lambda, Athena, EMR).
- Designed and executed comprehensive test plans and regression suites; improved test coverage by 30%.
- Tracked and resolved over 100 issues via Xray and JIRA; reduced post-release defects by 25%.
- Collaborated closely with Product Owners, Developers, and BAs to ensure sprint goal alignment.
QA Lead - KYG Trade (via SST India)
Sep 2023 - Apr 2024
- Oversaw manual testing for an AI-driven ESG and tax-compliance trading platform.
- Validated 50+ REST API endpoints using Postman and Swagger.
- Streamlined regression suite to cut test execution time by 20%.
QA Lead - JPTOKYO India Private Limited
Dec 2021 - Sep 2023
- Led UAT and QA activities for vending machine retail software modules.
- Developed 300+ test cases covering contract, installation, and payment features.
- Achieved 100% client satisfaction and reduced production defects by 40%.
Senior Associate QA L1 - Publicis Sapient (via NLB Services)
Apr 2019 - Dec 2021
- Delivered integration and regression testing across QA, UAT, and production cycles.
- Reduced defect resolution time by 15% with root cause analysis using JIRA.
- Mentored junior team members to improve testing efficiency and quality.
Senior Test Engineer - NIIT Technologies
May 2017 - Sep 2017
- Supported backend validation and functional testing for enterprise software projects.
Senior QA Engineer - IBM India
Lipika Chaliha - QA Lead Resume
Jun 2014 - Apr 2016
- Managed test cases and defect tracking using ALM and TFS.
- Involved in requirement analysis, test execution, and UAT coordination.
Software Test Engineer - Porteck India / Motorola Mobility / techVista
Jul 2010 - Mar 2014
- Performed manual testing for web-based applications across telecom and enterprise domains.
- Authored detailed QA documentation and participated in client-side QA discussions.
Key Projects
- Bell Canada (Telecom): Improved regression cycles using Selenium; reduced defects by 35%.
- JPTOKYO Vending Platform: Led UAT and manual test cycles for IoT-integrated retail systems.
- Banking Workflow System: Validated business process flows and compliance checks.
Education & Certifications
- MCA - Sikkim Manipal University, 2012
- B.A. - Dibrugarh University
- ISTQB Foundation Level Certified
- Diploma in Software Testing - NIIT
Additional Information
- Languages: English, Hindi, Assamese, Bengali
- Availability: Immediate | Notice Period: 5 Days
