Lionna Laureano

LIONNA LAUREANO 3 8 6 - 2 1 6 - 8 5 6 1 ▪- PROFILE Team oriented and self-motivated professional with diverse background in corporate administration and business operations. Driven to effectively utilize tools and technology to streamline and simplify processes. Proven ability to successfully manage and organize competing demands and tasks. Possess strong verbal and written communication skills. Tech savvy with a willingness to learn new skills and technology. Demonstrates effective organization, time management and project management skills to reach goals. CORE COMPETENCIES  Executes thoroughly to provide accurate and timely deliverables and administrative support  Adapts easily to new processes and readily embraces change to support the common purpose  Seeks opportunities to learn new skills and to develop proficiency in capability gaps PROFESSIONAL EXPERIENCE Senior Administrative Associate, Liberty Mutual Insurance Sept. 2013 - Current Support Frontline and Senior Management. Coordinate meeting logistics and office events. Manage vendor invoices and procurement of supplies and equipment. Support special projects, generate and analyze reports. Schedule candidate interviews and facilitate employee onboarding. Troubleshoot tech issues and facilitate admin meetings to collaborate, train and share best practices with peers. Administrative Assistant, Liberty Mutual Insurance Jun. 2010 – Aug. 2013 Supported local sales office and Sr. Branch Manager. Coordinated meeting logistics, ran sales campaigns via Salesforce, facilitated team huddles and root cause problem solving sessions. Tracked metrics, generated reports, and managed employee schedules. Insurance Assistant, Liberty Mutual Insurance Jan. 2010 – May 2010 Completed post sales “thank you” calls to new business policyholders. Established community and filled gaps between customer satisfaction and complaints. Reported findings to Senior Management and provided recommendations on how to improve customer satisfaction and increase retention. Inside Sales Representative, Liberty Mutual Insurance Feb. 2009 – Dec. 2009 Quoted and sold personal lines policies. Consistently met or exceeded sales goal by focusing on customer needs and selling to customers through policy benefits. Event Planner/Owner, Infinit Group Sept. 2007 – Jan. 2009 Planned, designed, styled, and hosted parties. Managed business operations; sales, service, products, inventory, website, and advertising. Sourced and selected qualified vendors to partner with and increased market presence with a competitive advantage through products and services offered not being offered in the market. EDUCATION Bachelors of Science - Business and Information Management, Seminole State College July 2016