Linh Dinh

Linh Dinh Social Worker | Team Leader | Client Support linkedin.com/in/mlinhdinh Dear Hiring Manager, I am writing to express my interest in contributing to your team. As a Customer Consultant, I developed and maintained client relationships, provided tailored guidance, and supported clients in achieving their personal and financial goals. I also trained and mentored new team members, enhancing their confidence, communication, and problem-solving skills. These experiences have strengthened my ability to connect with people, understand their needs, and deliver solutions that drive results. With experience as a Vietnamese Interpreter Supervisor and management roles across multiple companies, I bring strong leadership, team training, and client support skills, both in-person and remotely. In my roles, I have successfully guided clients through complex cases, coordinated with agencies, and led teams to deliver high-quality outcomes. I am confident in managing virtual and hybrid teams, ensuring clear communication, efficient workflow, and consistent service excellence. My background in social work, client advocacy, and operational management allows me to adapt quickly, solve problems effectively, and support organizational goals. I would welcome the opportunity to discuss how my experience can benefit your team. I can be reached at (647)- or- Best regards, Linh Dinh Linh Dinh Social Worker | Team Leader | Client Support linkedin.com/in/mlinhdinh PROFESSIONAL SUMMARY Compassionate and results-driven Social Worker with experience in case management, addiction and mental health support, and team leadership. Skilled in guiding clients through financial and social services, coordinating with agencies, and supervising teams to deliver high-quality outcomes. Adept at managing remote or in-person teams, training staff, and ensuring organizational standards are consistently exceeded. CORE SKILLS Client Advocacy & Case Management | Financial Assistance & Benefits Navigation | Mental Health & Addiction Support | Team Leadership & Staff Training | Conflict Resolution | Coordination with Agencies | Customer Service | Remote Work & Virtual Collaboration. WORK EXPERIENCES Customer Consultant / Team Trainer, Amway Toronto, ON - 2025 ●​ Managed schedules, inventory, and client follow-ups efficiently. ●​ Guided clients to overcome challenges and achieve personal growth. ●​ Trained and mentored new team members on procedures and client communication. ●​ Provided guidance and support to clients, ensuring satisfaction and addressing questions. Vietnamese Interpreter Supervisor, Private Sector ●​ ●​ ●​ ●​ Trained new interpreters on procedures, communication standards, and client expectations. Consistently exceeded organizational quality standards and achieved high client satisfaction. Supervised interpreters, ensuring accuracy in complex cases and effective team collaboration. Ensured quality control, reviewed work, and offered constructive feedback to maintain service excellence. Social Worker, Ontario Works ●​ ●​ ●​ ●​ Toronto, ON - 2025 Burlington, ON - 2023 Coordinated with agencies to resolve financial and social barriers efficiently. Advocated for nursing home residents and supported families to improve care outcomes. Led clients through financial-assistance cases and benefits applications, enhancing stability. Assisted clients facing addiction and mental health challenges, providing guidance and resources. Unique Gift Expert/ Store Manager, Things Engraved Burlington, ON - 2019 ●​ Leveraged product knowledge to enhance sales and customer satisfaction. ●​ Trained, supervised, and supported team members to improve performance and customer service. Cashier/ Store Manager, Hasty Market Guelph, ON - 2016 ●​ Trained staff and resolved customer issues, ensuring smooth store operations. Pastry Chef, Bin 23 Guelph, ON - 2015 ●​ Delivered friendly, efficient service and maintained quality standards. VOLUNTEER HISTORY Volunteer, LaPointe - Fisher Nursing Home Guelph, ON - 2016 ●​ Led volunteer team activities and coordinated resident support tasks efficiently. ●​ Trained new volunteers in health and safety procedures and daily care routines. ●​ Assisted residents with feeding, mobility, and daily activities, earning trust from supervisors and residents. Member of the Leadership Program at City Hall Guelph, ON - 2016 ●​ Participated in team-based health and environmental projects. ●​ Improved group efficiency through communication, collaboration, and organizational strategies. EDUCATION McMaster University Hamilton, ON - 2019 ●​ Completed Degree of Bachelor of Social Work (BSW). Oxford College Burlington, ON - 2018 ●​ Community Services Worker (CSW) Diploma. Conestoga College ●​ Completed Health and Wellness Dual Credit Program. Guelph, ON - 2016