Linford Lionel Darkey

CURRICULUM VITAE PERSONAL DETAILS Name: Nationality: Contact Address: Contact Number: E-mail: LINFORD LIONEL DARKEY Ghanaian P.O. Box MP 1957, Mamprobi – Accra - / -- PROFESSIONAL SUMMARY I pride myself as a goal-oriented Customer Service Agent, with a strong belief in teamwork and dedicated to high levels of customer and colleague satisfaction. Proven track record of serving as an effective liaison between companies and their potential and current clients. I have the ability to learn and implement skills on the job to achieve exceed desired results. PROFESSIONAL EXPERIENCE Papa’s Pizza Limited, North Legon Branch, Accra Call Center Admin Support August 2020 - Present  Support Call Center Manager with day-to-day tasks.  Motivate and support all Call Center staff, resulting in excellent workflow and productivity.  Bring forth strong public speaking skills and ensure proper phone etiquette.  Screen and route calls to appropriate departments.  Achieve a high customer satisfaction rating.  Document all call information according to standard operating procedures.  Ensure standards of service quality are provided  Work cross functionally with other support units to ensure the provision of excellent services to customers.  Recognize, document, and alert the management team of trends in customer preference. MicroWatch Health Limited, Accra October 2019 to March 2020 Customer Service and Sales Representative  Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.  Built and managed strategic relationships with Microwatch Health Limited's customers.  Developed and implemented sales strategies to boost client retention and expand the customer base.  Prospecting health-conscious individuals and nominating them for Saladmaster opportunities.  Sale and delivery of nutritional cooking systems to clients. Ghana Oil Company Limited Supervisor, National Service Person September 2018 – August 2019  Examined materials, products, and equipment for flaws or faults.  Enforced safety and sanitation regulations.  Implement strategies to increase the loyalty of existing customers and reduce complaint.  Supervise attendants and monitor gauges to ensure that work is done according to GOIL standards.  Customer education and sale of Goil products.  Supervise the smooth running of Goil 'Efie ne Fie' promotion to boost sales. Enterprise Life Assurance Company June 2017 – August 2018 Intern, Customer Service Representative  Conferred with customers via telephone or in person to educate them on products and services.  Took and entered orders, canceled accounts and obtained details of complaints.  Kept records of customer interactions and transactions.  Recorded details of inquiries, complaints, or comments as well as actions taken.  Ensured appropriate changes were made to resolve customers’ problems.  Contact customers to respond to inquiries, notify them of claim investigation results or any planned adjustments.  Refer unresolved customer grievances to the designated departments for further resolution. Ghana Oil Company Limited Intern****** June 2016– August 2016  Create awareness on Goil products and services.  Compile reports on overall customer satisfaction.  Inspect materials, products or equipment to detect defects or malfunctions.  Implement strategies to increase the loyalty of existing customers and reduce complaint at fueling stations. EDUCATION NAME OF INSTITUTION YEAR University of Cape Coast 2014 – 2018 Ada Senior High Technical School 2010 – 2013 ATTAINMENT B. A. Social Sciences (Second-class Upper) (Combined honors in Geography and Sociology) SSSCE (General Arts) EXTRA CURRICULUM ACTIVITIES      Volunteer, MTN Member, National Commission for Civic Education Club, University of Cape Coast Member, Drama, Debating and Quiz Club, Ada Senior High Technical School Member, Scripture Union, Ada Senior High Technical School Member, Ada Senior High Technical School Cadet SKILLS      Excellent interpersonal skills Excellent communication skills Excellent analytical skills Strong Computer literacy Excellent Customer Service and Relationship Management REFERENCE Dr, Razak Imoro Jaha University of Cape Coast (Department of Sociology and Anthropology) - Mr. Simon K. Hoenyedzi Ghana Oil Company Limited (Guggisberg Avenue) - Mr. Isaac Dela Avorka Ghana Oil Company Limited (Rtd) -