Linet Muchiri

LINET MUCHIRI PROFESSIONAL SUMMARY Detail-oriented IT graduate with practical experience in ICT support, network administration, and customer service. Skilled in diagnosing and resolving technical issues, optimizing systems, and delivering user-focused solutions. Cisco-certified with a strong foundation in networking, databases, and cybersecurity. Proficient in IT support, system administration, and troubleshooting, with hands-on exposure to Active Directory, Windows Server, SQL databases, and ticketing systems. Eager to contribute technical expertise to improve organizational efficiency in an entry- or mid-level IT role. PROFESSIONAL EXPERIENCE ICT Intern Ministry of Education – Karatina, Kenya | May 2024 – Present         Providing technical support to 30+ staff, resolving 90% of hardware/software issues promptly. Configuring and maintaining 40+ workstations, improving system uptime by 25%. Conducting network troubleshooting across 30+ schools, reducing connectivity issues by 40%. Trained 15+ staff on cybersecurity best practices, cutting security incidents by 30%. Administering user accounts and permissions through Active Directory, ensuring secure access control. Supporting installation and updates of Windows OS, Microsoft Office, and antivirus solutions, improving system compliance. Assisting in database management (SQL/MySQL) for education records, reducing data retrieval time by 20%. Collaborating with ICT officers to implement backup procedures and strengthen data recovery processes. Direct Sales Representative KCB Group – Chogoria, Kenya | December 2022 – December 2023      On-boarded 500+ customers to digital banking platforms, increasing regional adoption by 30%. Consistently exceeded sales targets, achieving 120% average performance. Delivered group training sessions to 200+ customers, boosting mobile & internet banking usage. Resolved 40+ technical queries weekly, maintaining high customer satisfaction. Promoted KCB’s loan and savings products, contributing to a 15% growth in branch revenue within one year.    Built and maintained strong client relationships, resulting in a 25% increase in repeat business referrals. Collaborated with the IT support team to troubleshoot mobile banking issues, reducing escalations by 20%. Collected and analyzed customer feedback, providing insights that improved digital adoption campaigns and raised uptake by 15%. CORE SKILLS       Networking: LAN/WAN, TCP/IP, Router Configuration, VPN Databases: SQL, MySQL Hardware/Software Support: Windows OS, Microsoft Office Programming: Python, HTML/CSS Cybersecurity: Threat Detection, Firewalls (Basic) Soft Skills: Problem-Solving, Collaboration, Communication, Analytical Thinking, Time Management EDUCATION Bachelor of Science in Information Technology Murang’a University of Technology | Aug 2017 – Dec 2021   Second Class Upper Honors Key Courses: Network Administration, Database Management, Programming, Systems Analysis & Design CERTIFICATIONS   Networking Basics – Cisco Networking Academy Introduction to Cybersecurity – Cisco Networking Academy