Linet Atieno Ogalo

Linet Ogalo Nairobi, Kenya - | - Objective Organized and results-driven Virtual Assistant and E-commerce Administrator with 4+ years of experience in customer service, social media, and administrative support. Known for delivering efficient, responsive solutions that enhance customer satisfaction and streamline workflows. Skilled in managing inquiries, scheduling, content planning, and email campaigns. Highly organized, adaptable, and tech-savvy, with proven success in managing client relationships and consistently delivering exceptional service. Experience Black Nurse Entrepreneurs 10/2022 - 11/2024 Virtual assistant Managed social media posting and content scheduling to consistently engage with the BNE community. Provided customer service support to members, handling inquiries, cancellations, registrations, and onboarding/offboarding with a focus on member satisfaction. Crafted and executed email campaigns to promote engagement and inform members of upcoming events and opportunities. Managed the CEO's scheduled and the company’s email inbox, responding to member inquiries promptly and professionally. Maverick Trading Retail 09/2021 - 08/2022 E-commerce store Administrator Created and optimized product listings on Bol.com, focusing on visibility and search engine rankings through compelling descriptions and relevant keywords. Enhanced product images for brand consistency and visual appeal, contributing to improved customer engagement. Managed inventory levels, updated product availability, and processed orders received through multiple sales channels. Delivered prompt, professional responses to customer inquiries, fostering positive customer experiences and resolving issues effectively. Kristin Mark Digital 03/2020 - 08/2021 Product Lister and Data entry assistant Maintained product listings on Shopify, ensuring accuracy in descriptions, images, and pricing to drive sales. Conducted keyword research and optimized listings for search rankings, contributing to improved online visibility. Collaborated with cross-functional teams, including marketing and customer support, to align product information with company goals. Performed market research and competitor analysis to identify product opportunities, supporting business growth. Education Moi University Bsc Communication and Public Relations Second Upper Class Honours Skills 2019 Administrative skills E-commerce (Shopify product listing) Social media management Microsoft office Excellent Multitasker and Team player. Languages English German