LINET OGALO
Virtual Assistant
Organized and results-driven Virtual Assistant and E-commerce Administrator
with 3+ years of experience in customer service, social media, and administrative
support. Known for delivering efficient, responsive solutions that enhance
customer satisfaction and streamline workflows. Skilled in managing inquiries,
scheduling, content planning, and email campaigns. Highly organized, adaptable,
and tech-savvy, with proven success in managing client relationships and
consistently delivering exceptional service.
Personal Info
Experience
Phone
Virtual Assistant
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Black Nurse Entrepreneurs / 10/2022 - 11/2024
E-mail-
• Manage social media posting and content scheduling to consistently
engage with the BNE community.
Skills
• Provide customer service support to members, handling inquiries,
cancellations, registrations, and onboarding/offboarding with a focus on
member satisfaction.
Administrative Skills
• Craft and execute email campaigns to promote engagement and inform
members of upcoming events and opportunities.
Customer Service
E-commerce
Social Media Management
Technical Proficiency
Microsoft Office
Ability to Multitask
• Manage the CEO's schedule and the company’s email inbox, responding
to member inquiries promptly and professionally.
E-commerce Admin and Customer Support
Maverick Trading / 09/2021 - 08/2022
• Created and optimized product listings on Bol.com, focusing on visibility
and search engine rankings through compelling descriptions and relevant
keywords.
Shopify product listing
• Enhanced product images for brand consistency and visual appeal,
contributing to improved customer engagement.
Links
• Managed inventory levels, updated product availability, and processed
orders received through multiple sales channels.
LinkedIn
https://www.linkedin.com/in/linet-ogalo-/
Portfolio
https://linet-virtual-assistant.my.canva.site/linet-va-portfolio
Upwork profile
https://www.upwork.com/freelancers/~01a2a6b24a3914f317
Languages
English
• Delivered prompt, professional responses to customer inquiries, fostering
positive customer experiences and resolving issues effectively.
Shopify Product Lister and Data Entry
Kristin Mark Digital / 03/2020 - 08/2021
• Maintained product listings on Shopify, ensuring accuracy in descriptions,
images, and pricing to drive sales.
• Conducted keyword research and optimized listings for search rankings,
contributing to improved online visibility.
• Collaborated with cross-functional teams, including marketing and
customer support, to align product information with company goals.
• Performed market research and competitor analysis to identify product
opportunities, supporting business growth.
Education
Swahili
Bachelor of Science
German
Moi University / 10/2014 - 12/2019
Eldoret
Communication and Public Relations
