Lindy Rudling

Lindy Rudling Age:56 ID Number:- Drivers: Code 08 Own Vehicle : Yes Languages:English, Afrikaans Contact:083 - Email-Address:Ruimsig LinkedIn:https://www.linkedin.com/in/lindy-rudling-1ab460174 I am a single mature, non-smoking female who enjoys working in a team and I have a vast experience and knowledge of leading a team. Most of my career has been as a Team Leader in the banking sector and then in the credit industry, leading an outbound call centre. My qualities are that I have an excellent attention to detail and ability to manage my time between tasks. I am dedicated and target driven, encouraging, and motivating the team. I am a quick learner and enjoy teaching new processes, learning new and easier ways to do things and implement changes. Education: High SchoolDanville Girls High QualificationMatric Certificate Year1982 Name of InstitutionBoston City Campus QualificationMS Excel 2000 Basic Status2003 Institution Brilliant Course QuickBooks 2002 Pro Year 2003 Institution Labour Net Course Managing Discipline for Line Managers Year 2007 Institution Labour Net Course Managing Incapacity and Poor Work Performance Year 2007 Institution Intellect Computer Training Course Excel 2003 Basic Year 2008 Institution Merit Business Institute Course Focus on Supervision Year 2008 InstitutionExperian South Africa (Internal) Course Management Essential Year 2012/2013 InstitutionInstitute of Credit Management of South Africa Course Business Rescue Year 2012 InstitutionInstitute of Credit Management of South Africa Course Credit Management part 1,2,3 and 4 Year- InstitutionUdemy (Renaissance Life Therapies) Course Life Coaching Year2018 InstitutionDr Steve G Jones Course Life Coaching Year 2018\2019 ­­­­­­­­­­­ ­­­­­ Experience Company NameeProperty Johannesburg Northern suburbs PositionProperty Agent DatesAugust 2020 to date Sale and rental of property General administrative work e.g. listing property, writing ads, telephonic follow-up work on buyers/seller, feedback to sellers, showhouse reports, scout websites for opposition stock. Draw up offer to purchase for the sale/rental of the property. Company Name Kredit Inform/Experian South Africa (Corporate Outbound Call Centre-Credit Bureau) Position Team Leader of Quality Control, Assessment, Client Admin Dates 2004 – 2018 Data capture clerk (2004 – 2006) Data capture done for business reports used in the granting of credit for corporate clients. Capturing all the information received from the Research department into a report making sure the information was correct. Quality Control and Data capture clerk (2006 – 2008) Data capture done of the business report used in the granting of credit and the checking of the report to make sure that the information was accurate. Manage a team of 18 staff (2008 – 2014) The team lead of both the Data Capture and Quality Control teams making sure that the quality and accuracy of the reports are met. Daily revenue targets are being met by the team and implement solutions. Manage a team of 12 staff members in three different departments. Perform routine engagement with customers telephonic or via email to increase customer satisfaction and decrease customer complaints. The complaints percentage was decreased by 20% and customer satisfaction was increased. Lead and assist the team to reach their daily revenue targets – I implemented various incentives to motivate the staff and therefore targets were reached on a regular basis. Update customer queries with the relevant team and give feedback via email with the client within 24 hours – this was done by implementing a new system to monitor the response time achieved. Improvement of the queries response time by 15% and information on what type of queries being received. A new operating system was introduced, and this improved the time worked by 50% and reduced the number of staffs needed – helped to test the system before being rolled out to the staff, along with training and any improvements needed to be done to the system. Review the staff for yearly increases and give recommendation for the annual bonus and increases – analyze the individual target achieved against the revenue achieved. Company Name Softline Position Admin Clerk for the Sales Technician (Temporary position) DatesJune 2003 – April 2004 Reconcile accounts and payments for the Sales Technicians. End of month Age Analysis Telephonic clients for payments Invoice client payments on Pastel Evolution Update appointments for Sales Company Standard Bank of South Africa Position Team Leader/Foreign Exchange/Teller/Enquiries Dates- Manage a Foreign exchange bureau/5 staff Import documents done correctly – implement and monitor that all the correct rules and procedures are being done. Export documents done correctly – implement and monitor that all the correct rules and procedures are being done. Submit and apply exchange control documents for the client and correspond between the client and the Reserve Bank regarding exchange control requirements. Process letter of credit – make sure that the correct process is done by the staff. Process telegraphic transfer via Swift to various overseas banks. Teller duties of balancing each day and daily interaction with clients. Skills: Computer literacy Personal Attributes Touch TypingOrganised MS WordTarget focused MS PowerPointTeam player MS ExcelAttention to detail Outlook ExpressManagement skills AS400 and internal systemsInterview skills OracleHard working QlikViewClient focused Pastel AccountingCoaching skills Quickbooks