Lindsey Joseph San Pedro

Lindsey Joseph San Pedro Address: B–6 Halcon St. Bermuda Subdivisión Pamplona Uno Las Piñas Email add:-Contact no:- Personal Profile: I am an experienced Sales and Marketing individual with vision and leadership insights to strategically plan, direct and control a company's product-related specialties to capitalize on emerging opportunities. A company's bottom-line executive with a proven track record of achieving an increase in sales transactions by promoting and executing new markets that target customer retention and new customers. Expertise in providing breakthrough leadership to achieve corporate strategies, build a coalition to support business growth, and implement and manage change to drive organizational performance. Career Progress: Freelance work: Account-Based Marketing Platform (Tindero.org) ● - Marketing Consultant - Freelance (May 2020 - February 2021) Online Advertising Specialist (Outbound)– Teledirect - Google GOVO Philippine Partner (August 2018 – Present) ● ● ● ● ● ● ● - Pre-Qualifying clients. - Researching and reviewing potential clients. - Gathering information regarding the business nature of the client. - Pre-Qualifying clients. - Explaining the benefits of Google Ads to the clients. - Creating new leads - Booking and complete appointments with the Sales Team. Online Advertising Specialist (Inbound) – Teledirect - Google GOVO Philippine Partner (March 2018 – August 2018) ● ● ● ● - Gathering information regarding the business nature of the client. - Pre-Qualifying clients. - Explaining the pros and cons of each strategy to the clients. - Creating leads Sales Executive – Rockwell Primaries (July 2016 – March 2018) ● ● ● ● ● ● ● ● Implementing the company’s marketing and sales strategies Seeking and building relationships with clients. Developing new accounts through sales calls and telemarketing. Maintains existing accounts assigned. Achieving quarterly and annual sales targets. Execute advertising and promotional campaigns. Ensures all client requirements are properly handled and coordinated with the operations team. Ensures full compliance to internal company sales guidelines and best practices related to sales. BPO (Online Gaming) work history from July 2008 - May 2016 - Customer Service Representative to Product Supervisor detailed work progress below: Customer Service Supervisor/Assistant Product Manager (Sportsbook) – BPO (Online Gaming) Product Management ● Addressing complaints coming from the customers regarding Sportsbook procedure/result/rules. ● Calling VIP clients about their concerns and complaints. ● Monitoring Non-recreational players. ● Monitoring Investment members ● Working alongside Management in updating and optimizing the Sportsbook rules of different sports. ● Researching new trends related to Sportsbook and mobile to further improve the products offered. ● Conducting Sportsbook/Mobile training. ● Communicating new product/bet type / and other sports rule changes in Sportsbook. ● Checking daily product function for mobile. ● Competitor check on Mobile and web. ● (Future) Forecast of SB web banners (football and Copyline for Other Sports). ● Creating new markets and odds types for the trading team. ● Recommending fresh and timely promotion for the Marketing team of a different region. ● Assisting Senior Manager, Risk Management, to determine issues that may prevent the business units from achieving their objectives for new products, advertising, and promotion or project initiatives. ● Analyze monthly reports to identify risks through certain trends or incidents. ● Working closely with business unit managers to ensure day-to-day operational risks are identified and monitored. ● Documenting the incident reports and proposing mitigating controls. ● Monitor the resolutions of incidents till completion. ● Assess the criticality of the risks identified in new projects and provide recommendations. ● Analyzing different payment and withdrawal methods of fraudulent clients to establish a proper baseline on their behavior for future references. ● ● ● ● ● ● ● ● Studying, evaluating, and analyzing CSAT and FCR results to redesign the current process to improve the CRO metrics. Recommending strategic plans and reviews to the management team and implementing new metrics to streamline all procedures. Monitoring Team's KPI and giving qualitative feedback to all CRO. Training and development of new staff. Frequently communicates with the Service quality team to properly monitor the progress of each staff. Taking back office calls, escalation and customer call complaints. Communicating with the Management team about the status of the team Addressing all complaints that are escalated by the CRO. Customer Service Specialist (Junior Supervisor – Shift lead) –BPO (Online Gaming) ● Providing support and product expertise to CRO’s regarding different kinds of sports rules. ● Responsible for supporting client retention by ensuring that all customers’ requests | demands and concerns are all addressed. ● Provide post - conversation support to customers regarding the different products of the company. Customer Relationship Officer (CRO) – BPO (Online Gaming) ● Answering customer queries regarding sportsbook via chat and email. ● Calling customers regarding their CSAT feedback. ● Monthly report about FCR (First call resolution) Customer Service Representative (CSR) - (September 2006 – June 2008) - Ventus / VocativSytem - Circuit City and Best buy account ● Resolve customer complaints via phone, email, or mail. ● Assist with placement of orders, refunds, or exchanges. ● Educating customers about the company. ● Answer questions about warranties or terms of sale. ● Utilizing computer technology to handle high call volumes. ● Compiling reports on overall customer satisfaction. ● Selling new products and services. ● Assisting in product reservation. Education: Primary Education St. Joseph's School 1993 – 1998 Secondary Education St. Joseph's School 1998 – 2002 Degree - AB Communication Arts Lyceum of the Philippines University 2002 – 2006 Character Reference would be provided upon request. Lindsey Joseph I. San Pedro