Lindsay Adland

Lindsay Adland 6 Elle Way, Tyabb VIC 3913 --www.linkedin.com/in/ladland Experienced specialist with a demonstrated history of working in the telecommunications industry. Skilled in OS X, Microsoft Word, PHP, sales, and retail. Strong professional with a Bachelor of Information Technology focused in Network Design and Security from Swinburne University of Technology. Skills • • • Technical writing skills Able to identify and resolve problems Strong communication skills • • • High proficiency in Information Technology Customer Service expertise Competent in solution testing Experience JUNE 2015 – JUNE 2018 Technical Expert / Telstra Corporation Ltd., Frankston Analyse and troubleshoot customer technical issues, and escalate where appropriate. This would include diagnostics of the customer’s devices such as mobile phones, tablets, wireless broadband modems and laptops. It is the responsibility of the Technical Expert to remediate customer hardware/software difficulties to provide excellent service, improve store NPS and reduce customer attrition. SEP 2011 – JUNE 2015 Customer Advisor / Telstra Corporation Ltd., Melbourne Servicing both Consumer and Small Business customers, having attained the Business Accreditation, I was able to effectively provide comprehensive solutions in both areas – generating strong GP and NPS for the store. Furthermore, I was dubbed the SME for the store for provisioning, escalation and remediation process knowledge. DATES FROM – TO IT Support Consultant / Swinburne University, Hawthorn Responsible frontline IT Helpdesk support and assisting with general IT queries to students. Additionally, I was in charge of delivering support on the university’s Wireless Network and Printing Systems. 2010 TO 2011 BA of Information Technology / Swinburne University Specialising in Network Design and Security, I attained key competencies in database analysis and design, information technology project management, software engineering, process management, network engineering, among others. 2008 TO 2009 DIP of Network Engineering / Swinburne University Completed units in network design and innovation, cloud operating systems, automation and orchestration, cyber security, among others. 2008 TO 2009 DIP of Systems Administration / Swinburne University Completed units in developing concepts, establish and maintain user liaison, manage ICT projects, among others. References Mark Owen / Assistant Store Leader Telstra Corporation Limited, TSN Frankston Phone- Email- Liam George / Assistant Store Leader Telstra Store Bentleigh Phone- Email- 2