Lindsay
Adland
6 Elle Way, Tyabb VIC 3913
--www.linkedin.com/in/ladland
Experienced specialist with a demonstrated history of working in the
telecommunications industry. Skilled in OS X, Microsoft Word, PHP, sales, and retail.
Strong professional with a Bachelor of Information Technology focused in Network
Design and Security from Swinburne University of Technology.
Skills
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Technical writing skills
Able to identify and resolve problems
Strong communication skills
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High proficiency in Information
Technology
Customer Service expertise
Competent in solution testing
Experience
JUNE 2015 – JUNE 2018
Technical Expert / Telstra Corporation Ltd., Frankston
Analyse and troubleshoot customer technical issues, and escalate where appropriate.
This would include diagnostics of the customer’s devices such as mobile phones,
tablets, wireless broadband modems and laptops. It is the responsibility of the Technical
Expert to remediate customer hardware/software difficulties to provide excellent
service, improve store NPS and reduce customer attrition.
SEP 2011 – JUNE 2015
Customer Advisor / Telstra Corporation Ltd., Melbourne
Servicing both Consumer and Small Business customers, having attained the Business
Accreditation, I was able to effectively provide comprehensive solutions in both areas –
generating strong GP and NPS for the store. Furthermore, I was dubbed the SME for the
store for provisioning, escalation and remediation process knowledge.
DATES FROM – TO
IT Support Consultant / Swinburne University, Hawthorn
Responsible frontline IT Helpdesk support and assisting with general IT queries to
students. Additionally, I was in charge of delivering support on the university’s Wireless
Network and Printing Systems.
2010 TO 2011
BA of Information Technology / Swinburne University
Specialising in Network Design and Security, I attained key competencies in database
analysis and design, information technology project management, software
engineering, process management, network engineering, among others.
2008 TO 2009
DIP of Network Engineering / Swinburne University
Completed units in network design and innovation, cloud operating systems,
automation and orchestration, cyber security, among others.
2008 TO 2009
DIP of Systems Administration / Swinburne University
Completed units in developing concepts, establish and maintain user liaison, manage
ICT projects, among others.
References
Mark Owen / Assistant Store Leader
Telstra Corporation Limited, TSN Frankston
Phone-
Email-
Liam George / Assistant Store Leader
Telstra Store Bentleigh
Phone-
Email-
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