I am a Senior IT Support Engineer with over 5 years of experience delivering Tier 2/3 technical support, systems administration, and cloud infrastructure management across enterprise environments. I specialize in Microsoft 365, Azure AD/Entra ID, Intune, endpoint security, Windows Server administration, networking, and IT service management.
I have a proven track record of resolving complex technical issues, leading high-performing teams, and automating processes to improve operational efficiency. Passionate about delivering excellent customer service, I thrive in dynamic IT environments where I can enhance system reliability, security, and performance while mentoring team members to grow their skills.