Linda Owen Zwane

Experienced Application Support Engineer skilled in providing 24/7 Windows server and application monitoring within a command center. Proficient in utilizing a variety of tools such as ServiceNow, Jira Service Desk, CA Service Desk, Site24/7 monitoring tool, ELK Stack, Azure Monitor, ManageEngine SD, and Thousand Eyes monitoring tool to ensure systems health and high availability.

Key responsibilities include:

• Managing and monitoring Windows server and application performance to ensure optimal functionality

• Utilizing ServiceNow, Jira Service Desk, and CA Service Desk to track incidents and facilitate resolutions

• Utilizing Site24/7 monitoring tool, Science Logic SL1 AI Monitoring Tool, ELK Stack for real-time monitoring of applications and systems

• Leveraging Azure Monitor and ManageEngine SD to proactively identify and address potential issues

• Utilizing Thousand Eyes monitoring tool to monitor network performance and troubleshoot connectivity issues effectively

With a demonstrated track record of successfully monitoring and maintaining complex IT environments, I am adept at implementing monitoring systems and tools to support business- critical applications and services.