Linda Onuegbu-
-|
Federal Housing Estate, Onitsha, Anambra State
SUMMARY
Customer-centric professional with a proven track record in customer service , client relationship management, and problem resolution. Adept at using CRM tools like Hubspot and Apollo to track interactions, improve service delivery , and enhance customer satisfaction. Skilled in conflict resolution , active listening and feedback analysis to optimize customer experiences. Strong multitasking abilities with experience handling high volume inquiries while maintaining a 90%+ first-contact resolution. Passionate about delivering exceptional service and fostering long term customer relationships.
SKILL
Customer Service & Client Relations
Customer Relationship Management (CRM)( Hubspot, Apollo,Slack)
Client Retention and Engagement
Conflict Resolution and De-escalation
Active Listening and Effective Communication
Customer Satisfaction and Feedback Analysis
Administrative and Virtual Assistance
Calendar and Email Management
Data entry and Record Keeping
Project Coordination and Task Prioritization
Cloud collaboration tools ( Google Worskpace, Microsoft teams)
Organization and Efficiency
Time Management
Multitasking and Deadline Management
Attention to detail and accuracy
Process Optimization and Workflow Automation
Technical and Digital Tools
Microsoft office tools (word, excel, outlook)
Google Docs, sheets and Drive
CRM software ( Hubspot, Apollo)
Sales and Business Development
Lead Generation and Prospecting
Cold calling and email outreach
Sales pipeline Management
Negotiation and Closing Deals
Market Research
Customer-centric professional with a proven track record in customer service, client relationship management, and problem resolution. Adept at using CRM
EXPERIENCE
Customer Service Representative| Emergency Communication Center,
Awka| 06|2021 - 07/2023
Strengthened clients relationship , increasing customer retention rate by 25% and improving overall satisfaction scores.
Resolved. 90% of customer complaints on first contact , reducing escalations by 30%
Conducted surveys and analyzed customer feedback, leading to 15% improvement in service response time
Delivered Customer-centric solutions , achieving an average 4.8/5 customer satisfaction rating .
Managed 200+ customer interaction daily using HubSpot CRM, ensuring timely resolution.
Sales Representative | Marketing Hub Company, Enugu |03/2019- 04/2021
Prospected and qualified 50+ potential clients weekly through targeted research, cold call and email outreach.
Built and maintained relationships with 100% clients , resulting in 15% increase in repeat business
Conducted live product demos, presentations, leading to a 20% conversion rate increase
Negotiated and closed 50+ sales deals, consistently exceeding monthly targets by 30%
EDUCATION
Bachelor of Arts (B.A) in History and International Studies
University of Nigeria , Nsukka /-
Relevant Coursework: International Relations , Political Science
CERTIFICATION
Certified Virtual Assistant Professional – ALX|2024
Comprehensive training in client management, administrative support and remote task coordination
Proficient in calendar management , email handling and CRM tools .
IT Support Professional Course – Digital Witch |2025
Gained hands-on experience with Microsoft office suite, Google Workspace , and remote IT assistance
