Linda Okwuoha

TOCHI LINDA OKWUOHA Virtual Administrative & Operations Professional | Executive Assistant | LinkedIn: linkedin.com/in/tochi-linda-okwuoha | Portfolio: https://canva.link/znexuwuk3lghw0o PROFESSIONAL SUMMARY Results-driven Administrative & Operations Professional with 6+ years of experience supporting executives, managing office operations, coordinating remote administrative workflows, and improving organizational efficiency. Experienced in calendar and inbox management, stakeholder communication, travel coordination, expense tracking, documentation, CRM data management, and virtual collaboration. Skilled at streamlining processes, maintaining confidentiality, and supporting cross-functional teams in fast-paced remote and hybrid environments. Proficient in Microsoft Office Suite, Google Workspace, Trello, Asana, ClickUp, and virtual communication tools. Recognized for strong organizational skills, adaptability, attention to detail, and proactive operational support. CORE COMPETENCIES ● ● ● ● ● ● ● ● ● ● ● ● ● ● Administrative Support & Office Operations Executive & Calendar Management Remote Administrative Coordination Email & Inbox Management CRM Data Entry & Lead Tracking Travel Coordination & Expense Reporting Meeting Scheduling & Minutes Taking Documentation & Record Management Vendor & Stakeholder Management Customer Service & Client Relations Workflow & Process Improvement Microsoft Office Suite & Google Workspace Trello, Asana & ClickUp Communication & Team Collaboration PROFESSIONAL EXPERIENCE Telemarketing / Administrative Executive (Remote) | Business Day Media Jan 2025 – Present ● ● ● ● ● ● Handle 40–60 inbound and outbound client communications weekly through calls, emails, and messaging platforms. Conduct cold calling and outreach campaigns to generate leads and maintain engagement. Support lead generation campaigns and schedule follow-up meetings and appointments for management teams. Maintain accurate CRM records and administrative documentation with consistent attention to detail. Coordinate communication across departments, improving response turnaround time and workflow organization. Assist with online research and digital communication support for outreach and engagement activities. Administrative Manager / Client Relations Executive | Goddie Chemicals International Limited Nov 2024 – Dec 2025 ● ● ● ● ● ● Led end-to-end front desk and administrative operations, serving as the first point of contact for executives, clients, vendors, and external partners. Managed complex domestic and international travel arrangements including flights, accommodation, logistics, and vendor negotiations to optimize cost and efficiency Developed and monitored departmental budgets, tracked expenditures, and proactively identified cost-saving opportunities. Introduced structured administrative workflows that reduced delays by 25%, improved accountability, and strengthened operational control. Supported client engagement strategies that improved client retention and repeat business by approximately 50%. Collaborated cross-functionally to support tailored client solutions and long-term partnerships. Executive Administrative Associate | Sterling Oil Exploration & Energy Production Co. Ltd. Mar 2020 – Sep 2023 ● ● Provided executive-level administrative support including calendar management, meeting scheduling, and confidential documentation handling. Developed, refined, and standardized administrative processes and procedures across multiple locations to ensure consistency and enhance efficiency. Ensure that administrative ● ● ● ● processes and workflows are efficient and effective, and making improvements when necessary. Prepared operational reports, tracked budgets, and maintained travel expense records for management review. Planned and executed executive travel schedules while maintaining accurate expense records and timely retirement of travel-related costs. Introduced an Excel-based digital filing system that improved document retrieval and record organization by approximately 30%. Acted as a liaison between leadership, internal teams, and external vendors to ensure smooth communication and execution reducing processing delays and improving workflow efficiency by approximately 40%. Front Desk & Administrative Assistant | 3M Nigeria Apr 2015 – Jan 2018 ● ● ● ● ● ● ● ● Oversaw front desk operations and handled daily communication with over 50 visitors, vendors, and internal staff. Managed executive calendars, meetings, and correspondence, supporting efficient time management for senior staff. Managed vendor onboarding, service coordination, and payment documentation, maintaining strong professional relationships. Handled administrative budgeting support including tracking office expenses, petty cash, and recurring service costs. Maintained accurate records of expenses and supported timely reconciliation and retirement processes. Delivered high-level administrative and customer support to internal teams and external stakeholders. Coordinated travel and accommodation for expatriates and visiting staff, ensuring 100% compliance with schedules and budgets. Supported consistent client communication, contributing to smooth service delivery and positive stakeholder engagement. CAREER DEVELOPMENT & PROFESSIONAL TRANSITION During career transition periods between Jan 2018 – Feb 2020 and Oct 2023-Oct 2024, I took time to focus on family responsibilities including pregnancy induced health challenges, childbearing and nursing while also engaging in continuous professional development, selfpaced learning, and independent administrative support activities. During this period, I strengthened my digital collaboration, virtual assistance, communication, and remote work skills through online training and practical learning to remain aligned with modern administrative and operations support roles. EDUCATION B.Sc. Mass Communication Imo State University, Owerri, Nigeria | 2010 CERTIFICATIONS ● ● ● ● Virtual Assistance Certification – ALX Africa (2024) 6-Week Online Freelancing Training Certification Administrative Support Training – Alison (Online) Nigerian Institute of Management (2011) TOOLS & TECHNOLOGIES Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Trello, Asana, ClickUp, Zoom, Loom, Slack, CRM Platforms, Virtual Collaboration Tools, Expense Tracking Systems, Canva