NWABUDE IFUNANYA L.
Enugu, Enugu State, Nigeria- –-Virtual Assistance || Customer Service and Business Management || Administration ||
Operations ||Sales And Marketing.
PROFESSIONAL SUMMARY
Experienced professional skilled in virtual assistance, customer service, business
management, administration, operations, and sales and marketing. Demonstrated
proficiency in task management, operational efficiency, and elevating customer
satisfaction. Proficient in using technology to optimize workflows and drive
business growth. Possess excellent organizational, communication and problemsolving abilities, committed to achieving outstanding outcomes within dynamic
work settings.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
Good working knowledge of Communication and workspace management
tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Freshdesk, HubSpot,
Zendesk, monday.com, Google Suite, etc.
Efficiently manage email correspondence, calendar scheduling and appointment
setting for multiple clients, with a view of time-zone differences, and send
prompts and reminders.
Ensures office equipment run smoothly and properly and manages the
applicable inventories, orders/replaces equipment, and supplies.
Arrange travel accommodations, including flights and transportations ensuring
smooth itineraries.
Good knowledge of report writing, research, and recommending efficient and
industry-related findings.
Performs other administrative duties, data management, and support to enhance
the smooth running of the office.
Prioritize tasks effectively, balancing competing deadlines and responsibilities
to maximize productivity.
Customer Service
Effectively manage contract, exceeding customer's expectations of over 40%
upsell.
Deliver exceptional customer service through various channels, including
phone, email, and live chat, responding enquiries promptly and courteously.
Consistently recognized for the quality and timeliness of reports, attention to
detail, exemplary customer service delivery, and team-player attitude.
Coordinates outgoing and incoming client calls for both internal and external
customers to provide office, technical and other needed support; while keeping
tabs on clients' needs, activities, and expectations to ensure satisfaction for
client retention.
Knowledge of CRM software tools for seamless asses and handling of customer
tickets.
Sales & Marketing
Collaborates with the sales team to implement as well as analyze sales and
marketing initiatives to drive revenue.
Strong knowledge of various email marketing/Automation tools:
ActiveCampaign, Sendinblue, Mailchimp, GetResponse, etc.
Reach out to leads, increase and build a pipeline of prospective customers and
manage interface.
Upsell customers through the recommendation of products that meet their
specific needs.
Research
Capable of effectively collaborating with clients from diverse backgrounds and
industries, with a strong ability to conduct rapid and thorough research on
clients’ brands, industries, and market landscape.
Writing
Skilled at writing various business correspondences such as internal and
external letters, reports, and memorandums that facilitate the effective flow of
information within and outside the organization.
Business Growth
Proficient in broadening business scopes, service offerings, and product
portfolios, adept at identifying new business prospects and fostering
relationships.
Demonstrates keen business Insight, collaborating with startups and established
enterprises to explore new opportunities, push boundaries, and drive
profitability.
Leadership and Management
Ability to influence attracts, build relationships, and retain talents; coach,
develop and support employees at all times, and professionally to yield a great
team, facilitate teamwork, and eventual success.
Communication
Excellent written and verbal communication skills, with the ability to
communicate subjects to a diverse audience.
WORK HISTORY
07/2018 to Customer Support Agent
Current
SHADES GLAM
02/2022 to Virtual Tutor
11/2022
PAMRADISE TUTORS
06/2014 to Sales /Marketing /Business Dev. Manager
10/2016
MRS. B. SUPERMARKET
EDUCATION
Bachelor of Agriculture: Soil Science and Land Resources Management
Nnamdi Azikiwe University – Awka, Anambra state
TRAINING AND CERTIFICATIONS
On Demand IT Skills Training
Completed Comprehensive virtual assistance training program, mastering skills
in email management, calendar organization, travel itinerary, task prioritization,
and appointment setting/scheduling.
Honed my skills in utilizing various virtual communication tools and platforms
to seamlessly support clients remotely.
Developed proficiency in the use of Google Suite, Airbnb, and Booking.com
etc.
Customer Service Excellence Certification (Alison.com)
Obtained certification in delivering exceptional customer service, showcasing
expertise in active listening, empathy, and conflict resolution.
Enhanced communication skills through training in handling diverse customer
inquiries and ensuring customer satisfaction.
Efficient in the use of CRM tools including Hubspot, Salesforce, Freshdesk,
Zendesk, Click-Up, Trello, Monday.com etc.
Other Training
Mobile Graphics, Social Media Tools (Whatsapp, Facebook, Instagram,
Twitter, Telegram) Usage and Automation.
