LINDA
NNANNA
1 Familoni Street, Lekki
Lagos
Customer Support|
Sales Representative
https://www.linkedin.com/in/linda-nnanna-b/
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Career Summary
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Seasoned Customer Support Representative (CSR) with a 5+ year
track record of expertly resolving intricate customer challenges,
consistently upholding a 100% customer satisfaction rate. Proficient
in CRM systems, demonstrating exceptional multitasking abilities, and
exhibiting adeptness in conflict resolution. Demonstrated success in
diverse sectors including retail, oil & gas, and education
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Core Competencies
- Customer Service/Support
- Effective Communication
- CRM System Proficiency (Zendesk, Hubspot, Slack)
- Product Knowledge
- Empathy & Patience
- Sales Strategy & Execution
- Customer Relationship Management
- Problem Solving
- Sales and Upselling
- Conflict Resolution
- Data Analysis (MS Excel/PowerPoint)
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Skills Highlights
-Skilled in using communication skills to resolve conflicts and
problem-solving skills to develop solutions.
- Capable of utilizing organizational skills to manage multiple tasks
- Ability to pay close attention to customer inquiries and concerns to
provide accurate and relevant responses.
-Ability to adapt to changing circumstances and implement long-term
goals to maintain delivery/deadlines.
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Experience
Colift Global / Internal Sales Analyst
July 2022 - PRESENT
- Successfully negotiated and secured key accounts resulting in a
$230K revenue boost.
- Implemented data-driven strategies, achieving a 55% ROI in Q3
through sales analysis.
- Managed client accounts, ensuring accuracy in requests, POS,
invoices, and inquiries.
- Streamlined purchasing and sales contracts, driving continuous
process improvement.
Loopcore Limited / Procurement/Sales Officer
DECEMBER 2019 - JUNE 2022, LAGOS
- Increased revenue by 30% through cost-saving plans and optimized
purchase processes.
- Successfully negotiated deals, achieving a 47% reduction in
procurement costs.
- Coordinated procurement and delivery of oil field equipment,
supporting major drilling operations.
- Ensured seamless communication between clients and suppliers,
enhancing delivery efficiency.
Tutor Doctor Lagos / Customer Service Representative
NOVEMBER 2016 - DECEMBER 2019, LAGOS
- Implemented customer-centric strategies, achieving a 95% client
retention rate.
- Generated $100,000 by resolving client issues related to account
services and statements.
- Promoted company brand through personalized and efficient
customer service.
- Attracted potential customers by intelligibly answering product &
service questions & suggesting products.
Mount Symon Global Service / Admin Assistant
OCTOBER 2015 - NOVEMBER 2016, LAGOS
- Coordinated appointments, communicated updates with clients, and
organized client records.
- Enhanced operational efficiency by providing crucial administrative
support to management, resolving work lags.
- Maintained a professional and organized reception area, handling
the central telephone system and meeting time-sensitive deadlines.
Peculiar Group of Schools (NYSC) / Educator
AUGUST 2014 - JULY 2015, OSOGBO
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Education
Abia State University / Bachelor of Science (B.Sc.) in Economics
OCTOBER 2009 - SEPTEMBER 2013, UTURU NIGERIA
Federal Government Girls College / Senior School Certificate
SEPTEMBER 2002 - JUNE 2008, DELTA STATE NIGERIA
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Trainings & Certifications
- Prepare Yourself for a Career in Sales - LinkedIn
- Data Analysis- Dataleum Academy
- Zendesk Training- Zendesk
- Google Project Management
