Linda Ndumo

L|N LINDA NJABULO ARTHUR NDUMO 2098 Holly Street, Protea Glen Ext 2, Johannesburg, 1818 PERSONAL DETAILS Date of birth: 2 May 1991 -- I hold a Higher Certificate in Deceased Estates and I am a Cunsumer Relations Support Representative with a 12 years working experience. Amongst my experience is assisting consumers with their credit report queries and requests and sending out of consumers credit reports. My core competencies include date entry, product knowledge, customer needs analysis and personal development management Nationality: South African Marital status: Single DRIVING LICENSE EDUCATION University Of Pretoria HIGHE R C E R T I F I C ATE IN DECEASE D ESTAT E 2019 Driving license category Code 8 LANGUAGES English IsiZulu Tswana Ndebele Ntoane Associates 2007 CERTI F I C A T E C . P .R AND BASIC COMP U T E R Lenz Public School GRAD E 1 2 2008 WORK EXPERIENCE Paricus LLC Aug 2023 - Present Remote CUSTO M E R S E R V ICES REPRESENTATIVE • Assisting customers with their affordable Connectivity Programme Accounts • Troubleshooting for customers having difficulties with their tablets or phones • Educating customers on how their benefits work • Requesting replacement tablets for customers who meet the criteria • Updating customers personal information on their account • Cancelling accounts for customers who are no longer interested in the service • Go through verification process with each customer spoken to for surety that we are discussing account information with the correct person • Requesting data top ups for customers who have run out of data • Re-activating accounts for customers whose accounts went inactive due to inactivity • Porting in and out numbers at customers request SKILLS Customer Relationship Support Customer Service Management Customer Needs Analysis Personal Development Management Data Entry Product Knowledge CRM Software TransUnion Credit Bureau Telephone and Email Etiquette May 2022 - Jul 2023 Call Handling Absa Bank Nov 2017 - Feb 2021 Absa Bank CUSTO M E R R E L A TIONS SUPPORT REPRE S E N T A T I V E • Assist cunsumers with their credit report queries and requests • Send out of consumers credit reports • Open disputes of items on consumers credit reports • Update consumers personal information • Place freezes and alerts on credit reports • Assist consumers with online access of their credit reports • Send out webpage links for cunsumers to sign up for online access of their credit report • Assist in troubleshooting where consumers are not able to access their credit report online • Consistently met or exceeded monthly sales targets LIAIS O N O F F I C E R - DECEASED ESTA TES • Sent request for unallocated payments • Reprted on up-to-date figures in terms of rand value collected and other business matters • Verified if payments made corresponded on TCS and DM9 screens • Checked balance paid against balance owing or discount offered before sending paid-up letter • Kept updating RTM after each account is worked and of each call made for record purposes • Filled out certificate of balance which serves as proof that deceased client ha outstanding on his/ her account so the bank can claim the funds from the deceased clients estate • Natis documents to be requested if executor has paid off deceased clients vehicle • If deceased clents vehicle was to be sold/ auctioned, I sent a request to risk mitigation officer to collect vehicle and sent to trade centre CHEQU E C O L L E C TIONS OFFICER Aug 2015 - Oct 2017 REFERENCES MIGUEL GAYTAN- TEAM LEADER Paricus LLC -RUDY MCALLISTER- TEAM LEADER TransUnion Credit Bereau - NQOBILE BOIKANYO- TEAM LEADER Absa Bank- Deceased Estates -/- LERATO MOSIA- TEAM LEADER Absa Bank- Cheque Collections - MUZI SHEZI- BRANCH MANAGER Absa Bank - muzipatrick.shezi@standardban k.co.za Absa Bank Dec 2010 - Jul 2015 BANK T E L L E R