Linda McFadin

Linda E McFadin, ABOC 29 Lake Knolls Dr Chatham, IL 62629 -- SUMMARY Well-rounded innovator with extensive knowledge of the ophthalmic industry pursuing an opportunity for career enhancement. EXPERIENCE Optician December 2018- Present Illinois Eye Center ➢ Gave quality care and customer service to patients to ensure they had the best eyewear to fit their needs at the lowest price possible, taking into consideration insurance benefits and store sales. ➢ Communicated with clients concerning products and services to make certain they understood their needs and chose the best products and services to fill those needs. ➢ Reviewed patients’ prescriptions, doctor recommendations, and insurance benefits to recommend the best products to fit patients’ eyewear needs. ➢ Built strong relationships with patients, founded with trust and confidence around our products and services. ➢ Used computer software to schedule appointments, place and track orders, and answer customer service related questions. ➢ Insured the quality of the product using specialized equipment and fully inspected each product before releasing it to the customer. ➢ Worked in direct contact with the patients and doctor to insure quality healthcare and scheduled patients to visit a specialist where needed. ➢ Trained new contact lens wearers on proper insertion, removal, and care techniques for soft, hard, and hybrid contacts. Manager April 2018- December 2018 Bard Optical ➢ Managed up to 4 employees to ensure quality care to every patient ➢ Followed up on patient responses to surveys, guaranteeing each one that their input about the company was valued ➢ Tracked current goals to monitor store sales and preferred products were being offered to each patient ➢ Reviewed patients’ prescriptions, doctor recommendations, and insurance benefits to recommend the best products to fit patients’ eyewear needs. ➢ Performed auto-refractions, IOP checks, visual fields, fundus photography, and collected health histories for patients prior to their eye exams and prepared exam rooms for doctors to examine patients. ➢ Completed Learn Eyecare training courses to ensure proper inspection of eyewear, appropriate frame fitting to patients’ facial features and prescription parameters, and thorough knowledge of prescription and eyewear needs were met to company standards. Office Manager- Vision Care Center ➢ Managed a small group of employees during a transition of ownership within the company. ➢ Created schedules, billing medical and vision insurances, and ensuring fluid work flow inside the office. ➢ Prepared and corrected bills to enable services be billed by to medical and vision insurance companies correctly. ➢ Reviewed patients’ prescriptions, doctor recommendations, and insurance benefits to recommend the best products to fit patients’ eyewear needs. ➢ Built strong relationships with patients, founded with trust and confidence around our products and services. ABOC Lead Optician 2016 Cusumano Vision Center ➢ Trained new and existing staff on measurements, VisiOffice, lens designs, etc to assure clients received the best, most knowledgeable service during their eyewear buying experience. ➢ Demonstrated cost management through comprehensive frame buying techniques and the review of monthly invoices from the frame manufacturers and labs. ➢ Assisted Office Manager in creating schedules, billing medical and vision insurances, and ensuring fluid work flow inside the office. ➢ Reviewed patients’ prescriptions, doctor recommendations, and insurance benefits to recommend the best products to fit patients’ eyewear needs. ➢ Built strong relationships with patients, founded with trust and confidence around our products and services. ABOC Optician/ Lab Technician- Archdale Eye Care ➢ Created and maintained daily and monthly reports to track sales, remakes, and statistics to identify areas of success and those in need of improvement. ➢ Led co-workers by encouraging them to educate patients on the benefits of today’s newest technology in lenses to ensure each patient received the highest quality of care in their lenses and interactions with the staff. ➢ Demonstrated cost management through researching best prices for products required for daily use and cut lab costs by increasing in-store finishing production and encouraging co-workers to take advantage of Vision Source branded products and additional lab discounts. ➢ Cut and edged lenses into frames and inspected them for quality assurance before dispensing to patients to ensure satisfaction. ➢ Reviewed patients’ prescriptions, doctor recommendations, and insurance benefits to recommend the best products to fit patients’ eyewear needs. ➢ Built strong relationships with patients, founded with trust and confidence around our products and services. Optician/ Contact Lens Technician- Monument Vision Clinic ➢ Reviewed patients’ prescriptions, doctor recommendations, and insurance benefits to recommend the best products to fit patients’ eyewear needs. ➢ Built strong relationships with patients, founded with trust and confidence around our products and services. ➢ Cut and edged lenses into frames, then inspected for quality assurance before dispensing to patients to ensure satisfaction. ➢ Assisted in frame buying to keep our stock up to date with the latest eyewear fashions while providing a variety of styles to fit everyone. ➢ Lead new opticians on the best methods for selling quality products and taught new techniques to properly adjust glasses. ➢ Rearranged contact lens department and created tracking documents for better organization and efficiency to assure all orders and inventory were being properly followed and maintained. ➢ Researched competitor pricing on contact lenses and recommended best prices for our practice to retain customers and encourage higher annual supply sales. ➢ Trained new contact lens wearers on proper insertion, removal, and care techniques for soft, hard, and hybrid contacts. ➢ Performed auto-refractions, IOP checks, visual fields, glaucoma evaluations, and collected health histories for patients prior to their eye exams and prepared exam rooms for doctors to examine patients. ➢ Sat in exams to scribe for doctors, notating all findings and prescriptions while inputting correct billing codes for each patient. Sales/Lab Associate 2013 LensCrafters, Springfield IL ➢ Gave quality care and customer service to patients to ensure they had the best eyewear to fit their needs at the lowest price possible, taking into consideration insurance benefits and store sales. ➢ Communicated with clients concerning products and services to make certain they understood their needs and chose the best products and services to fill those needs. ➢ Used computer software to schedule appointments, place and track orders, and answer customer service related questions. ➢ Insured the quality of the product using specialized equipment and fully inspected each product before releasing it to the customer. ➢ Worked in direct contact with the patients and doctor to insure quality healthcare and scheduled patients to visit a specialist where needed. Sales Associate- Sears Optical, Springfield IL ➢ Gave quality care and customer service to patients to ensure they had the best eyewear to fit their needs at the lowest price possible, taking into consideration insurance benefits and store sales. ➢ Communicated with clients concerning our products and services to make certain they understood their needs and chose the best products and services to fill those needs. ➢ Used computer software to schedule appointments, place and track orders, and answer customer service related questions. ➢ Insured the quality of the product using specialized equipment and fully inspected each product before releasing it to the customer. ➢ Worked in direct contact with the patients and doctor to insure quality healthcare and scheduled patients to visit a specialist where needed. EDUCATION AND CERTIFICATIONS ➢ Dillard High School Ft. Lauderdale, FL Graduated: 2006 ➢ Lincoln Land Community College Springfield, IL Graduated: N/A ➢ American Board of Opticianry Certification Completed October 2015, Renewed April 2019