Linda Lehander

LINDA LEHANDER Human Resource and Recruitment specialist with over six years of experience in administrative assistance, credit control, sales, and recruitment. Skilled in managing end-to-end processes, analyzing data, and providing client-focused solutions. Presently seeking a role that will utilize my expertise and knowledge in managing and developing employees, while providing a conducive environment for personal and professional growth. My goal is to improve the overall efficiency of your organization by providing exemplary HR services, with an emphasis on customer satisfaction. Contact Information Email-Phone - Skills > Continuous Improvement. > Social Impact Strategy. > Strong Customer Service. > Interpersonal Skills. > Warehouse Management. > Strategic Communication. > Social Media Management > Strong business intuition and ability to understand complex client grievances. > Office Management. > Expert Strategic Planning &Forecast. Languages Swahili Advanced English Advanced I Professional Background I RECRUITMENT SPECIALIST. Datdax LTD. Dar Es Salaam, Tanzania August 2023 to Sept 2024. Worked as a Specialist for Datdax, a Business Intelligence firm employed by CRDB Tanzania on contract to improve their Power BI and Business Analysis systems. Collaborated with HR in the entire recruitment lifecycle for critical hires, enhancing data handling efficiency and team support. My other deliverables included but were not limited to; • Management of end-to-end recruitment for two key roles: Assistant to the consultant and Data Cleaning/Entry Expert. • Coordinated with CRDB’s HR team to understand specific requirements, timelines, and qualifications for these roles. • Conducted job analysis with the Power BI team, defining role requirements and ideal candidate profiles. • Sourced candidates through job portals, networks, and agencies; conducted prescreening and interviews to shortlist top candidates. • Facilitated interview scheduling, feedback coordination, and communication among stakeholders to maintain an efficient hiring process. • Evaluated candidates on technical skills, experience, and cultural fit and oversaw their onboarding process to ensure seamless integration into CRDB’s teams. CV & TALENT OPTIMIZATION SPECIALIST. Howtobylinda People Management Services. Remote Service. August 2019 to date Key Deliverables. I excel at providing HR consultancy, career coaching, and job search support, including CV and application letter writing. I am adept at helping clients build their confidence in developing application strategies and introducing them to personal branding. My other deliverables include; • Developing and implementing strategies and programs that help individuals and organizations reach their career goals. • Building graphics and running Howtobylinda’s social media platforms, especially because it is an online-based service. This has seen our pages grow to over 700 followers, and over 400 followers on Facebook and Instagram respectively. • Lead Generation; In growing my audience, I have attended networking events with organizations such as Safaricom and the Homabay County Government, created paid-for online and social media advertisements that run at different times, and requested active referrals from previous clients. • Development and maintenance of relationships with businesses and organizations to promote Howtobylinda’s services. • Researching and staying informed of changes and trends in the job market. I I Certification & Qualifications Business Management Training. Tony Elumelu Foundation. February to August 2022. Additional Experience. Counter Sales’ Assistant. Fabulous Flowers Kisumu. July 2017 to July 2018. Kisumu, Kenya. Duties Organised and maintained shop cleanliness and design, made sure we were ready to receive clients from 8 am every weekday and 10 am on Saturdays. Created and delivered different fresh flower arrangements such as bridal bouquets, altar arrangements, and casket wreaths to clientele all over Kisumu. Came up with different themes for special occasions such as Valentine’s Day and Easter celebrations and gave one on one mentoring to four new shop assistants. LOAN RECOVERY OFFICER. Mobisol (Now Mysol Engie). Nairobi, Kenya May 4th 2019 to 30th Dec 2020. Duties and Responsibilities: • Sent loan reminders and demand letters to loan defaulters. • Reviewed loan agreements according to the state of a particular defaulted portfolio, ensuring that they were complete and accurate according to policy. • Ensured an 85% Collection Efficiency across my assigned collection region as I made efforts to understand why clients got to default states; Ensured that PAR 30 was consistently below 3 percent. • Reviewed and updated loan portfolios, in order of who’s items were repossessed, who got back on track, and who was still in bad books. • I adhered to protocol on the collection process according to the company's set policies and procedures. • Received and handled customer complaints and took proper action to resolve them, and in cases where I could not provide redone, escalated to the department team leader. • I developed and improved collection strategies that consistently led to achieving or exceeding the company financial goals of our department, making it easier for clients to get back on track with new payment plans, as opposed to getting their items repossessed. I BRANCH OFFICE ADMINISTRATIVE ASSISTANT. Mysol, Bondo Bondo, Siaya County Aug 2018 to April 2019 Duties • Maintained the shop’s tidiness and readiness to receive walk-in clients every day from 8.30 am on Weekdays. • Recruited and trained field sales agents on our products and their expected targets in Sales, also managed and coordinated their duties. • Uploaded new clients and leads to the database and introduced them to our products and how to operate them. • Balanced, reported, and made more requests for petty cash for the usage of the hub. • Made reports on sales trends and results at the end of every month. • Carried out internal audits and st ock take every month end. Education Diploma in Human Resource Management. Kabete Polytechnic, Nairobi, Kenya 2017. Kenya Certificate of Secondary Education Kisumu Girls’ High School.