Linda Joy Espaillat

Linda Joy Espaillat ●- ● San Pedro Sula, Honduras ●-SKILLS Salesforce | Hubstaff | Avaya Systems | TAS| Quick Books | Google suite | | Slack | Zoom | Converse Desk | Data Entry | Administration | Operations | Logistics | Project Management | Leadership | Team Work |Interpretation | Translation | Problem Solving| Customer Service| Customer Success| Customer Experience| Customer Advocate|B2B Sales| EXPERIENCE Operations Specialist Sept 2022-Present Discount Dumpster Co Via Remote Reps Denver, Colorado Logistics and Operations, Escalations, Project Management, Provider Procurement, Liaison between provider and customers Interpretation, Sales, Problem Solving, Streamlining Services and Tools, Data collection and entry, Project Site analysis, Margin analysis, Fraud Detection Key Responsibilities Advanced problem solving, project management, provider procurement, by following markets’ demand and supply, nationwide, for inventory availability, price changes, procedural changes, city ordinances and permitting, etc. Project planning for high volume contractors, taking into account capabilities and limitations to customize the most efficient project plan possible. Anticipating issues, in order to implement measures of avoidance, while keeping contractors fully informed. Follow up on day to day project outcome, to discover or anticipate changing needs and circumstances. Deescalating any issues that may arrive and finding creative, quick solutions, when needed, with out of the box thinking and vision. Monitoring and maintaining real time communications across all platforms, with in house Operations team, sales team, management, as well as providers and customers, and providing constant follow up with all, to ensure a smooth outcome. Tracking patterns to detect issues, patterns of fault and cause, or limitations, with customers, providers, and finding working solutions in an ever flowing process of change across all markets, nationwide. Uptraining and monitoring of sales team, on changes in procedure, ordinances and market pricing and requirements. Weeding out fraudulent customers/ads that attempted to use Discount Dumpster services. References Jim Johnson-Previous CEO at Discount Dumpster Co Keith Pew-Account Manager Discount Dumpster Co Alejandro Mejia-Senior trainer at Remote Reps Member Success and Software Specialist. Mar 2020- Aug 2022 Score Shuttle | San Diego, CA via BPO Remote Reps B2B sales, deescalating customers with billing problems, retaining customers from terminating services, and up selling services and software products to our customers. Key Responsibilities: Developing customer sucess and aggressive retention strategies based on customer feedback. Building positive relationships with customers and business associates to offer our services. Negotiating with customers to renew contracts and retain business while staying goaloriented towards the whole process. Interpretation of English scripts to Spanish for our Latin American community clients. Uptraining bilingual sales team on cultural nuances of our US customers, and our Latin American customers. Interpreter/ Language Specialist Dec 2018- Jan 2020 Interpretia| San Pedro Sula, Honduras Provided “over the phone” accurate live English/Spanish interpretation, with great focus on accuracy ranging from 91 1, Medical/health care, legal proceedings, social services, among other industries. Key Responsibilities: Able to perform in high-stress situations where communication barriers must be surpassed with a high level of accuracy for legal, medical and/or life or death situations. Able to provide extreme focus was a must to capture nuances prevalent amongst different Latin American cultures and communities, to ensure accuracy in my interpretations. Able to perform under high stress, at a professional level, while maintaining empathy and trust with the target audience. Customer Retention Technician Aug 2014 - June 2016 Tracfone| Miami, FL Facilitated customer service and tech support via phone and tickets for thousands of customers on a mobile communications network. Key Responsibilities: Provide excellent Tier 2 customer service and ensured customer satisfaction. Operated complex hardware, software, and network problems to accurately resolve issues. Administrative Assistant Nov 2001 - Dec 2010 USA II | San Pedro Sula, Honduras Planned out and was responsible for many clerical tasks to ensure accurate staff communication and work efficiency. Sales, Inventory, Collections, marketing Book Keeping, Project management. Key responsibilities Provided and operated inventory management, assisted with product provider procurement, reception, secretarial tasks, customer service, collections, sales, publicity, and marketing. Designed and executed marketing strategies for newspaper ads, scripted and recorded marketing for radio commercials, and many other tasks, as the needs required. EDUCATION AND ASSOCIATIONS. Online Leadership Training Courses Harvard School of Business Basic Interpreter Certification Language Line Solutions San Diego California Bachelors in science and Humanities. 2001 • Sacred Heart Academy| Honduras Co-Founder of Hermandad de Clubs de Honduras (Brotherhood of Clubs of Honduras) 2018 – Present President of 504 Exclusive Car club 2017 -Present Spokesperson for OHM (Organizacion Hondureña de Motores) Honduran Motorcycle Organization 2017 -Present San Pedro Sula| Honduras