Linda Havens--
linkedin.com/in/linda-havens-98437b232
Summary
Strong analytical and leadership abilities. Service-driven Focused Hardworking
Hands-on High-performing Professional with strong planning and communication skills who is astute
and pragmatic. Customer-focused Flexible Customer service and assistance Fast learner Highly
organized Skilled multi-tasker Customer service
Inbound and outbound calls Telephone etiquette
Experience
Travel Consultant
Archer Travel Group
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight
details for each reservation.
· Exceeded customer service satisfaction standards by understanding and anticipating clients'
expectations.
· Collected, handled and documented payments for travel services and associated feels.
· Worked closely with clients to understand unique needs and meet specific travel desires.
· Trained new staff and administrative support on customer service, recordkeeping and travel planning
procedures.
· Provided exemplary customer service to new and existing clients, which helped build lasting
relationships and secure new travel assignments.
Customer Service Specialist
Love's Travel Stops
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
· Informed customers about special promotions and provided detailed information for various products.
· Developed and actualized customer service initiatives to decrease wait times.
· Provided primary customer support to internal and external customers.
Interviewer
Network - Career Consultants
Oct 2019 - Nov 2019 (2 months)
Delivered information from a script about surveys for an on-demand phone project assignment
· Was keenly aware of people's verbal and nonverbal communication cues, such as tone, inflection, and
body language
· Clarified questions for interviewees so that they could give honest answers
· Interacted with people of various cultural, socioeconomic, educational, sexual, gender, and religious
orientations and backgrounds in a sensitive, effective, and professional manner.
Linda Havens - page 1
Telemarketing Representative
Henry Schein
Feb 2006 - Apr 2009 (3 years 3 months)
• Established excellent sales ability and strong interpersonal skills with a confident and persuasive
approach
• Averaged over 100 outbound and inbound calls every day
• Provided excellent and professional service to ensure guest satisfaction
• Responded quickly to customer concerns and resolved issues
• Ranked in the top for customer satisfaction among associates
• Maintained a high level of professionalism and calmness with all personnel even in high-stress
situations.
Accomplishments
• Was in charge of overseeing daily operations, which included employee performance, preventative
maintenance, and safety
• Oversaw team productivity and workflow to ensure that quality standards were met
• Obtained pricing information from a variety of vendors to support cost-effective purchasing
• Was in charge of a team of twenty-three
• Delegated tasks to carefully selected employees in accordance with resource management goals
• Assessed employee performance and devised strategies for improvement.
Education
Bland County High School
High School Diploma, General Studies
Associate Of Business Administration, Business Administration
Skills
account management • administration • administrative support • approach • cold calling •
communication skills • customer relations • customer satisfaction • customer service • customer
support
Linda Havens - page 2
