Linda Enefe

LINDA ENEFE- -/- Block 11 Road 8 Prime Rose Estate Port Harcourt, Rivers State @linda_enefe linkedin.com/in/linda-enefe Profile Highly organized and dependable professional adept at managing multiple priorities with a positive attitude. Proven communicator, skilled in articulating complex information clearly and actively listening to foster collaboration. Committed to enhancing customer experiences through tailored solutions and service-oriented behaviors. Proactively seeks relationship development opportunities to drive growth, demonstrating a strong willingness to learn and take on additional responsibilities. Education B.sc in Sociology, University of Port Harcourt West African Senior School Certificate Examination (WASSCE), Okrika National Secondary School-Okrika, Rivers State 01/2012 – 12/2015 Port Harcourt, Rivers State, Nigeria 2008 – 2009 Professional Experience Customer Support Agent (Remotely), 24-hours Towing and Roadside Services (Safer Road Rescue) Answer and respond to customer calls, emails, or chats. Provide towing service information, quotes, and estimated arrival times. Resolve customer complaints and concerns. Dispatch towing services to customers. Coordinate with dispatchers to assign towing operators. Update towing status in real-time. Accurately record customer information, towing details, and payment. Update database with towing status and customer interactions. Generate reports on towing activity and customer feedback. Utilize call center software and technology. Meet or exceed call handling and resolution targets. Maintain confidentiality and data security 05/2024 – 08/2024 Secretary/Administrative Assistant, Faq & Peach Attorneys, Legal Practitioners Scheduled all appointments, court appearances and briefings. Filed documents with courts on behalf of attorney. Scheduled and made appointments for attorneys. 01/2020 – 05/2024 Port Harcourt, Rivers State • • • • • • • • • • • • • • • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys. Arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized envelopes, postage and mail correspondence for staff and leadership. Conducted daily accounting on finances, deposits and safe. • • • • Customer Service Representative, Spectranet Limited Provided primary customer support to internal and external customers. Processed customer adjustments to maintain financial accounts. Updated account information to maintain customer records. Responded to customer requests for products, services and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Answered customer telephone calls and respond to emails promptly to avoid onhold wait times. 2019 – 2020 Port Harcourt, Rivers State, Nigeria Tutor, Excel International Excellent School Designed detailed learning plans for struggling students based on test, homework and assignment records. Administered assessments to determine each student's specific educational and social needs. Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement. Created and developed lesson plans to meet students' academic needs. Shifted between formal and informal methods of teaching to keep students engaged. 2019 Port Harcourt., Rivers State, Nigeria Instructor, Redemption Bridge International School Oghareki,(NYSC PPA) Designed detailed learning plans for struggling students based on test, homework and assignment records. Implemented reading and writing workshops to increase student literacy and support school reading programs. Increased educational expertise and knowledge by participating in instructororiented workshops. Created and developed lesson plans to meet students' academic needs. Shifted between formal and informal methods of teaching to keep students engaged. 2018 – 2019 Oghara, Delta State, Nigeria Teacher, Topkids Nursery and Primary School Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work. Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education. Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies. Fostered student curiosity and interest through creative hands-on activities 2017 – 2018 Port Harcourt, Rivers State, Rivers State Marketer, Zoom Mobile Network, G. R. A Incorporated product changes into marketing messages to drive customer engagement and maximize profits. Coordinated with internal business divisions and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials. Defined and tracked campaign effectiveness and adjusted strategies accordingly. 2011 Port Harcourt, Rivers State, Nigeria • • • • • • • • • • • • • • • • • • • • • • • Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement. Managed branding campaigns and event marketing initiatives in print, video, web and social media. • • Secretary, Mojones Multi-Business Link, Port Harcourt Responded to emails and other correspondence to facilitate communication and enhance business processes. Updated spreadsheets and created presentations to support executives and boost team productivity. Documented and distributed meeting notes to identify, analyze and improve workflows. Organized and updated schedules for executives. Promoted team productivity by keeping supplies organized and well-stocked. • 2010 – 2011 Rivers State, Nigeria • • • • Skills Tech Savvy — Proficient Data entry and expense tracking, Inbox management, Calendar Scheduling, Itinerary building, Documentation and filing, Correspondence, Internet research, Newsletter content. Administrative Skills — Competent Administrative support, Record-keeping strength, Complaint resolution, Editing and proofreading, editing and proofreading, flexible and adaptable in a fast-paced environment with the ability to multitask efficiently. Customer Relations — Competent Proficient in providing outstanding customer support through various channels, including phone, e-mail, chat and social media. Skilled at addressing inquires, resolving complaints and ensuring clients satisfaction. Tools — Competent Google workspace (Sheets, Docs, Slides, Calendar, Mail, Forms, Drive, Meet), Microsoft Office (Excel, Word, PowerPoint), Zoom, Homebase. Customer Relation Management (CRM), databases and other tools to efficiently assist clients. Certificates (3 IN 1) AI For IHR Managers, International Customer Service For Managers, AI For Public Service Officials level one- certficate Interests Reading, travelling References available upon request National Youth Service Corps certificate