Linda Egwu

LINDA EGWU Lagos, Lagos State Nigeria -- CUSTOMER SERVICE REP | OFFICE ASSISTANT PROFESSIONAL SUMMARY A highly motivated and results-driven professional with a diverse background and a proven track record of success. My passion for this industry has driven me to continuously seek opportunities for growth and development, making me a versatile candidate for a wide range of job roles. I have also demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. SKILL Complaint Resolution Technical Support Call Management Research Scheduling Complaint Handling Product Knowledge Call Center Operations Microsoft Excel CRM Software ( Freshdesk, HubSpot etc) Active Listening Documentation Critical Thinking Conflict Resolution Lead Generation Microsoft Office Suite Customer Service Problem Resolution Product Promotion Escalation Management Refunds Processing Product Sales Data Entry Communication tools (Slack, Microsoft Team) WORK HISTORY Customer Service Representative September 2015 – December 2016 OLUMACO TECHNOLOGY NIG. LTD ● Answered inbound calls to handle various concerns, set appointments, and close sales. ● Collaborated across departments to resolve customer-related issues. ● Managed customer calls efficiently in a fast-paced call center environment. ● Build trusting relationships with customers to better understand their needs. ● Handled customer inquiries, payments, and service requests. ● Enhanced customer satisfaction with fast, knowledgeable service. ● Kept records of customer interactions or transactions, recording details of inquiries and actions taken. ● Documented all call information according to standard operating policies and procedures. ● Collaborated with internal departments to find resolutions and conduct further research on customer account. ● Gathered and verified required customer information for tracking purposes. ● Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills. Office Administrative Assistant MABLE WORLD LIMITED January 2012 – October 2013 ● Backed up the administrative team by processing paperwork, records updates and payments. ● Managed customers' questions regarding office procedures, appointments, and special projects. ● Helped office staff with daily administrative tasks. ● Answered customer questions about available products and services. ● Received and distributed incoming mail and digital correspondence. ● Maintained scheduling and event calendars for staff meetings, parties and important deadlines. ● Maintained the reception area, greeted guests and managed telephone calls for the office. ● Ordered and distributed office supplies while adhering to a fixed office budget. ● Obtained signatures for financial documents and internal and external invoices. EDUCATION Higher National Diploma – Computer Science August 2018 INSTITUTE OF MANAGEMENT AND TECHNOLOGY, ENUGU National Innovative Diploma - Computer Software Engineer September 2015 TRAINING AND CERTIFICATION LEARN TO LIVE BUSINESS SCHOOL ● Customer Relationship Management ● Human Resources Management ● Data Entry LINKEDLIN.COM ● Customer Service Problem- Solving and Troubleshooting ALISON.COM ● Customer Service Skills DIGITAL WITCH SUPPORT COMMUNITY ●Virtual Assistant GOOGLE ● Technical Support Fundamental