Linda E Mba

It is a fact that customers are "kings" and their experience with your company will have a direct impact on your business, either positively or negatively. Hire me now, and let's make your existing customers become indirect sales representatives as they spread the good experience they have with you to others, thereby upscaling your productivity, market share, and revenue.

I’m Linda, a proactive customer support officer with over 4 years of experience in fast-paced industries, skilled at resolving complex customer complaints and concerns in a timely and prompt manner using the right tools, and passionate about building strong customer relationships to drive brand loyalty and increase customers' engagement and prospects' conversion.

In my previous employment, I listened to over 300 customers' concerns daily via phone calls, email, and live chat and ensured complete comprehension of transactions, resulting in clients' satisfaction increasing by 32% within 3 months. Also, I trained 3 new employees on conflict resolution, Zendesk CRM, and Jira. Processed over 5,000 orders, ensured timely shipment and delivery according to the organizational service level agreement, resulting in increased sales and customer retention.

𝐏𝐫𝐞𝐦𝐢𝐮𝐦 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐨𝐟𝐟𝐞𝐫 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞:

📍 Customer Support (Email, live chat, inbound and outbound calls)

📍 Email Support

📍Ticket resolution and escalations

📍 E-commerce support

📍Order processing, fulfilment, and tracking

📍Team coordination

📍 Cold Calling & Warm Calling ( I can do over 100% daily)

📍 Community Management

📍 Inbound & Outbound Correspondence

📍 Appointment Scheduling

📍 Web Research

📍 Lead Generation

📍 DM Appointment Setter

📍 Sales Closing

My soft skills are:

✨ 4+ years of result-producing experience as a customer support officer

✨ Professional speaking voice

✨ Excellent communication skills ( verbal & written)

✨ Strong management and leadership skills

✨ Excellent time management and skilled multitasking.

✨ Savvy & CRM tools acquainted

✨ Innovative thinking

✨ Strong organisation skills

✨Team coordination & Coaching

✨ Ability to meet and exceed set goals

✨ Compliance with policies & procedures

I possess in-depth knowledge and application of tools, which include Zendesk, HubSpot, Google Workspace, Microsoft Office, Slack, Zoom, Mojo Dialer, 3CX Dialer, Freshdesk, Meet, Xencall, and so many others

Allow me to grow your customer base by providing an exceptional customer experience, which will lead to more positive reviews

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Send a direct message to discuss how to provide the best customer experience.

I look forward to hearing from you!