LINA YAZJY
Cell phone: -
Beirut, Lebanon
E-mail :-
I am an experienced Travel Consultant who is looking for a new challenge. I have 9+ years in
high profile bilingual professional customer service and sales positions and 1 year of providing
freelance customer service. I am skilled in providing admin support, researching, scheduling,
dealing with customers and various stakeholders, negotiating prices, closing deals and solving
problems.
PROFISSIONAL EXPERIENCE
Sales Executive– Full Time
Nakhal & CO (travel agency) – Beirut, Lebanon
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Offer excellent customer service, deal with complaints in a calm and diplomatic manner resulting
in repeat business and referrals.
Respond quickly and proactively to all requests sent to the company’s website and social media
platforms and route correspondences.
Execute accurate data collection, processing, and analyzing during and after high season.
Embrace the usage of the company’s platforms.
Make travel and accommodation reservations and close deals.
Enhance the quality of service provided and develop new ideas.
Coordinate the general administrative task of the department including CRM data entry, reports
and scheduling.
Ensure proper and accurate deposits and recordings and follow up on payments.
Travel Consultant– Full Time
Cedar Links (travel agency) – Beirut, Lebanon
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February 2018 – present
March 2017 – January 2018
Designed trips from beginning to end, including tickets, accommodation cars rental, special
events, tours and excursions.
Ensured the quality of service provided.
Revised bookings and provided alternative arrangements when changes occurred before or
during the trip.
Introduced new suppliers in many destinations.
Groups & Packages Coordinator – Full Time
October 2015 – January 2017
Tripathon online reservation system (B2B business) – Beirut,
Lebanon
• Collaborated with remote team in four different countries to keep the operations running
smoothly.
• Provided all services required for groups (accommodation – transportation – excursions –
restaurants reservations – special requests).
• Handled reservations through DMC's and online suppliers.
• Liaised with coach operators, hoteliers and resort representatives.
• Approached new service providers and negotiated service levels, contracts and costs.
• Guided department decisions using market research information and statistical analysis.
• Negotiated better rates from suppliers and gained exclusive deals in some regions.
• Strengthened the loyalty of existing agents and won the loyalty of new agents.
Holidays Consultant – Full Time
Jade Travel & Tourism (travel agency) – Aleppo, Syria
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August 2010 – September 2015
Handled customer's complaints dissatisfactions.
Secured deals and agreed service level with hotels and DMCs.
Implemented and led a plan to target smaller businesses and increase the B2B sales and
consultancy.
Developed the pricing and incentives policy for agents based on their sales volume.
Managed and oversaw all the details associated with the selling of low-cost airlines.
Prepared packages to variety of destinations.
Assisted with payments and other tasks in ticketing, visas and incoming department.
EDUCATION
Bachelor Degree in Archaeology
University of Aleppo, Syria
September 2006 – August 2011
LANGUAGES:
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Arabic: Mother tongue
English: Fluent
TECHNICAL SKILLS
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Amadeus and Sabre GDS systems.: Excellent.
proficiency in using online reservation systems with adaptability to new technologies.
Remote work management applications (Slack, Zendesk, Toggl, Asana): excellent.
Drop Shipping platforms (Shopify, Dropified, Oberlo): Excellent.
MS Office package: Excellent.
G Suite: Excellent
General internet usage: Excellent.
Design (Photoshop, AutoCAD): Good.
VOLUNTEERING ACTIVITIES
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Volunteered at Department of Ecumenical Relations and
Development.
Volunteered to teach displaced children in Aleppo city
during the crisis.
Volunteered as youth leader at Sunday school.
Volunteered with children and youth at Sunday school.
Participated in leaders training camp as a lecturer.
References available upon request.
2013 - - - – 2015
September 2010
