Lina Kamenova

EUROPEAN CURRICULUM VITAE FORMAT Name Date of birth City, Country Address Mobile E-mail Skype Tzvetelina Kamenova (Lina) 29/05/1979 Sofia, Bulgaria Zapaden Park, bl.10 --lina_kamenova Work experience Company name Location Dates (from - to) Type of business/ sector Website cQuest Research & Consulting (former South East Europe Research Corporation) Sofia, Bulgaria Jan 2009 – Mar 2015 Market Research www.cquest-rc.com 2009 Jan Feb Mar Apr May Jun Jul 2010 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul - Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct cQuest Research & Consulting Senior Research Analyst Retail NPS Project Manager cQuest Page | 1 Coding Projects Manager Nov Dec (cQuest – cont.) Position Position held (from –to) Main activities & responsibilities Clients Position Project specifics Position held (from –to) Main activities & responsibilities Clients Position Position held (from –to) Main activities & responsibilities Clients Page | 2 Coding Projects Manager Jan 2011 – Mar 2015  Development of all tasks per project stage  Development, implementation and improvement of various control tools  Codeframe development and improvement  Ensuring timely, correct and smooth flow of all project stages  Define and ensure development of new reports to all parties involved  Freelancers team creation, development and management  Coaching newcomers  Work results evaluation  Time and budget estimations Koninklijke Philips (Consumer Lifestyle, Healthcare and Lighting divisions, NL), Abbot, Cummins, Mondelēz, Devin, Danone, BDF, Vinprom Peshtera, Ficosota, etc. Retail NPS Project Manager Retail NPS is a B2B study which measures Philips’ performance among its biggest B2B stakeholders. Jun 2010 – Dec 2010  Consult and support Philips Retails NPS Director on the full execution of the research program  Consulting research agencies and the various internal and external stakeholders  Support in analyzing and reporting research results and deployment in Philips Sales Organizations and CL Marketing communities  Support Philips NPS IT Team on the preparation and execution of Action Manager Live program  Ensure quality and timely execution of all requests submitted on Retail NPS by Philips Koninklijke Philips (Consumer Lifestyle, Healthcare and Lighting divisions, NL) Senior Research Analyst Jan2009 – May 2010  NPS Consumer Lifestyle project leader (incl. project management and organizing charting and analysis)  Ad-hoc projects Management  Data analysis  Desk research  Charting Koninklijke Philips (Consumer Lifestyle, Healthcare and Lighting divisions, NL) 2008 May Jun Jul Aug Sep Break & Refresh Oct Nov Voxility Company name Company headquarters Dates (from - to) Type of business/ sector Position held Location Website Main activities & responsibilities Voxility Bucarest, Romania Sep 2009 – Dec 2009 Telecommunications Freelance Consultant Sofia, Bulgaria www.voxility.com          2005 Nov Dec Dec Providing marketing, sales, accounting and administrative consultations related to the company establishment in Bulgaria Administering the networking equipment Consulting the top management regarding company policy in Bulgaria Managing the company’s financial operations in Bulgaria Preparing weekly financial reports Suppliers research and contacts Suppliers relationship management Weekly activities reports preparation Recruiting and training staff 2006 Jan Feb Mar Apr May Jun Jul 2007 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 2008 Aug Sep Oct Nov Dec Country Manager, International Service Check Skype Accounts Manager International Project Manager Multisearch Gmbh Company name Company headquarters Dates (from - to) Type of business/ sector Page | 3 Job Ads Manager Multisearch Gmbh Basel, Switzerland Nov 2005 – Apr 2008 Mystery shopping industry Jan Feb Mar Apr Website www.internationalservicecheck.com (Multisearch Gmbh – cont.) Position Position held (from –to) Main activities & responsibilities Clients Position Position held (from –to) Main activities & responsibilities Country Manager Nov 2005 – Apr 2008  Key role in establishing the company in BG  Staff recruitment and training  Control, coordination and supervision of the employees in the Bulgarian branch  Setting up and managing domestic projects  Domestics & International projects budgeting  Consulting the management decisions regarding company policy in Bulgaria  Establishing contacts with potential clients and maintaining good relations with current ones  Recruiting mystery shoppers (started with 750 and till April’08 I have recruited 6500 people in BG)  Providing general mystery shoppers’ as well as special project training  Ensuring successful relationship with mystery shoppers  Weekly and monthly activities reports preparation  Administering the company’s financial operations in Bulgaria  Preparing monthly financial reports  Case studies preparation and presentation McDonald’s, Swarovski, Wolford, Ecco, Billa Company’s Job Ads Manager Apr 2007 – Apr 2008  Managing the worldwide company’s job ads (increase the number of mystery shoppers worldwide with more than 150,000 people)  Supervising the translation of the world wide job ads  Negotiations with job sites worldwide  Suppliers control  Free job sites research  Coordination of company’s job ads activities worldwide  Ads performance analysis (Multisearch Gmbh – cont.) Position Position held (from –to) Main activities & responsibilities Page | 4 International Project Manager Sep 2006 – Apr 2008  Questionnaire & scoring design Clients Position Position held (from –to) Main activities & responsibilities  Preparing project supporting documentation  Project set up  Translation control  Evaluation and reports design  Project control and deadlines insurance  Calculation & visual presentation of additional evaluations and inquiries McDonald’s, Ecco, H&M, Banks in Central & Eastern Europe Skype Accounts Manager Apr 2006 – Jun 2007  Managing more than 120 skype accounts  Accounts recharge (20 hrs/day; 7 days/wk)  Expenses control  Monthly expenses reports to management and country managers 2002 Oct Nov 2003 Dec Jan Feb Mar Apr May Jun Jul 2004 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 2005 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Market Test PLC Research Assistant Senior Research Executive Market Test Company name Company headquarters Dates (from - to) Type of business/ sector Market Test Sofia, Bulgaria October 2002 – May 2005 Market Research Website www.mtest.bg Position Senior Research Executive (Ad-hoc dept) May 2003 – May 2005  Research design preparation  Tools design and set up  Management of Ad-hoc projects (Qual, Quan and Ad research & evaluation) – planning, budgeting, organizing and coordinating the departments involved, carrying out the results preparation & presentation; providing internal feedback – positive experiences & lessons learned (6 projects simultaneously at most) (Market Test – cont.) Position held (from –to) Main activities & responsibilities Page | 5       Clients Research proposals and quotations preparation Secure deadlines Key contributor to the building of the team; Training newcomers Data analysis and report preparation Customer advice & service Dealing and managing relationship with suppliers Ad research (FGs, IDIs, Add+impact, Link Preview)        Sara Lee, Netherlands (HPC; Coffee & Tea) Booths Healthcare Int., Poland (Pharmaceuticals) Unilever, Romania (Foods) Postbank, Piraeus Bank, BG (Banking) Research International, Hungary (Research Agency) Nestle Sofia, BG (Foods) Leo Burnett, BG (Advertising agency), etc. Qual & Quant       Mtel, BG (Telecommunications) Nestle Sofia, BG (Foods) Sara Lee, Netherlands (HPC; Coffee & Tea) Unilever, Romania (Foods, HPC) Heineken Zagorka Breweries (Beverages) Coca-Cola BG, etc. Mystery Shopping  Position Position held (from –to) Main activities & responsibilities Research Assistant Oct 2002 – May 2003     Page | 6 IT, Automotive, Telecommunications Technical support of projects (in all departments) Data validation Logistics organization and control Client service Education Dates (from-to) Institution name Location Principal subject Title of qualification awarded Level in national classification Dates (from-to) Institution name Location Principal subject(s) Level in national classification 1998 – 2004 Sofia University ‘St. Kliment Ohridski’ Sofia, Bulgaria Sociology BA University Degree 1992 – 1997 English Language School ‘Prof. Konstantin Irechek’ Sofia, Bulgaria English & Spanish Secondary school Courses & Trainings Dates (from-to) Institution name Location Principal subject Dates (from-to) Institution name Location Principal subject Website Page | 7 October 2011 Blanchard International (www.kenblanchard.com) Sofia, Bulgaria Situational Leadership II June 2011 New Horizons Computer Learning Center (www.newhorizons.com) Sofia, Bulgaria MC430 Microsoft Access 2007 Core 4 days Courses & Trainings (cont.) Dates (from-to) Institution name Location Principal subject Course duration Dates (from-to) Institution name Location Principal subject Qualification awarded Dates (from-to) Institution name Location Principal subject Qualification awarded Dates (from-to) Institution name Location Principal subject Qualification awarded October 2010 New Horizons Computer Learning Center (www.newhorizons.com) Sofia, Bulgaria Level 3 MS Excel 2007 & Forecasting and Trend Analysis using MS Excel 2007 4 days September 2005 – December 2005 Bulgarian Industrial Association (www.bia-bg.com) Sofia, Bulgaria Tourism & leisure time Tour agent March 2013 – April 2013 University of Cambridge/ AVO-Bell (www.avo-bell.com) Sofia, Bulgaria English Language Cambridge ESOL Level 5* Certificate in English Language Teaching to Adul February 2013 – July 2013 Magistra (www.magistra-bg.com) Sofia, Bulgaria Business English Language Advanced level in Business English Skills Language Skills Mother language Other languages Reading Page | 8 Bulgarian English Excellent Spanish Good Russian Good Writing Verbal Excellent Excellent Good Basic Basic Basic Computer Skills Years of experience/ Software MS Windows  Between 5 – 15 yrs Between 1 – 5 yrs MS Word  MS Excel MS Project MS Access   Adobe Photoshop VBA   1 year or less Social Skills  Extreme sense of confidentiality, loyal, responsible, creative, proactive, excellent learning    skills, result oriented, challenge oriented Willingness for trainings and acquiring new knowledge Communicative with excellent expression skills Very good organization and planning skills Interests Nature & animals, Travelling, Driving, Mountaineering, Skiing, Trekking, Swimming, Walking, Photography Page | 9 SPSS  