Lina Donna P. Miclat
Phase 4 block 47 lot 4 LiNing street Deca clark Margot
Angeles city
Phone: -
E-mail:-
Education
Primary – Holy Angel University (1986)
Secondary – Holy angel University (1991)
Tertiary – La Consolacion College (Undergraduate)
Experience and Responsibilities:
Cloudstaff Philippines Inc
> Collection Experts Inc -January 2020 to July 8,2021
* Taking Inbound and Outbound calls.
* Processing payments for customers with delinquent status.
*Provide payment solutions to customers to resolve first call resolution.
*Educate customers about new promotions available.
⮚ Appointment Setter – November 2019 to Present
*B2B Cold calling.
*Outbound cold calling to set an appointment for Target clients.
*Register clients for the webinar session.
*Sending email
Chicken Brothers Services LLC- Aaron Portz ( Client )
⮚ Quality Analyst – Team Leader – Freelance – January 15,2019 - October,2019
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Developed and maintained Quality Assurance procedure documentation.
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Monitored Inbound and Outbound calls made by employees to provide constructive
feedback.
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Ensures quality assurance testing.
⮚ Appointment Setter – Freelance - January 15,2019 - October,2019
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Take Inbound and Outbound Calls.
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Set appointments with sales people and potential customers.
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Acted as the first point of contact for prospective clients and set appointments for clients
with sales representatives.
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Promoted increased sales through outgoing calls demonstrating excellent product
knowledge.
Iqor Philippines, Clark Pampanga
⮚ Collection Agent –June 24,2015 -January 09,2019- Synchrony Financial
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Inbound and Outbound calls.
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Collect payments on past due bills.
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Inform clients of overdue accounts and amount currently owed.
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Set up repayment plans and new terms of sale.
Sutherland Global Service, Clark Pampanga
⮚ Subject Matter Expert(SME) -May 05,2013 – May 07,2015 Microsoft Store
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To ensure the facts and details are correct so that the project's/program's deliverable(s)
will meet the needs of the program, policies, standards, and best practices.
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Collaborates with project team members.
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Assists with clarification of project objectives.
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Ensures quality assurance testing.
⮚ Sales Agent (Feb 25, 2013 – April 30, 2013) Microsoft Store
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Generating leads.
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🞂 Resume:
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Meeting or exceeding sales goals.
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Negotiating all contracts with prospective clients.
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Helping determine pricing schedules for quotes, promotions, and negotiations.
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Giving sales presentations to a range of prospective clients.
⮚ Customer Representative (Jan. 8, 2013 – Feb 24, 2013) HRB Financial Services
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Acknowledging and resolving customer complaint
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Knowing our products inside and out so that you can answer questions.
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Processing orders, forms, applications, and requests.
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Keeping records of customer interactions, transactions, comments and complaints.
⮚ Sales Agent (Seasonal Account) (Oct. 22, 2012 – Dec. 31-2012) Microsoft Store
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Generating leads.
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Meeting or exceeding sales goals.
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Negotiating all contracts with prospective clients.
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Helping determine pricing schedules for quotes, promotions, and negotiations.
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Giving sales presentations to a range of prospective clients.
I hereby certify that the above information is true and to the best of my belief.
Lina Donna P. Miclat
Applicant Signature
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