I am a dedicated and dynamic professional with over 15 years of diverse experience in sales leadership, training and development, customer service, and hospitality. My career has been defined by a strong commitment to excellence, a passion for delivering top-tier customer experiences, and the ability to lead and inspire teams across fast-paced corporate and service environments.
Currently serving as Sales Director at Clover Global Enterprise, I spearhead sales strategies, build long-lasting client relationships, and drive business growth through targeted market initiatives. Prior to this, I held key roles at Bytedance (TikTok Malaysia) and Concentrix (Facebook Project) where I led training operations, developed learning programs, and managed quality assurance in content moderation—earning several employee recognition awards.
My early career foundation in the hospitality sector (Legend Hotel Kuala Lumpur) equipped me with solid interpersonal and service skills, which I’ve continuously applied throughout my corporate journey with companies like Standard Chartered, Air Products, and iProperty.com. I hold an Executive Master in Management from Asia e University, along with several certifications in hospitality operations accredited by the American National Standards Institute.
I am highly adaptable, goal-oriented, and fluent in English, Mandarin, and Bahasa Malaysia. My strengths lie in strategic thinking, team leadership, customer engagement, and cross-functional collaboration. I am now seeking to bring my experience and passion for service excellence into a challenging role where I can contribute to company growth while continuing my own professional development.
I’m an experienced sales and training professional with 15+ years across tech, hospitality, and customer service—driving growth, leading teams, and enhancing customer experience.