Lily Rajah

LILY RAJAH 4 Mazoe road, Emmarentia, Randburg, 2195•- •- Services Manager Summary   Highly efficient Services Manager with experience in a wide range of administrative functions, staff management, and operational oversight to ensure exemplary customer service. Directed wide range of internal services including administration, customer service, event planning, and reception. Exceptional interpersonal and leadership skills, with the ability to build positive and productive office teams. Outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency. Good communication skills to build rapport with clients and employees at lateral and executive levels. Trained and mentored new staff in policies and procedures relating to my department. Performed data entry, data auditing, data analysis and reporting using Microsoft Office Applications. Work History 2017-01 – 2020-01 Assistant to CEO and Sales Manager Artemis brands Assisting senior management by providing administration support services for Artemis Brands which function in the FMCG industry by selling infant goods to major retailers. Key Responsibilities:  Weekly and monthly reporting to the Sales manager on product performance. Management of the showroom. Planning orders, staff schedules and stock control for exhibitions. As well as post exhibition data analysis. Monitoring Sales reps and merchandisers to ensure they are performing their duties. Listing new products with retailers as well as implementing price increases with them. Creating and updating of planograms for merchandisers in retail stores. Reporting on changes in real estate (in store space) Growing and maintaining online business. Providing PA functions to CEO. Reference: Tanya Florence - National Sales Manager- 2016-09 - 2016-11 Admin Centre Manager Leisure Brands Corporate Three-month contract providing internal administrative support services for Leisure Brands Corporate which function in the Corporate, Workwear and Leisure clothing industry. Key Responsibilities: Managing a team dealing with the daily administration of office activities including, data capturing and the processing of orders and data analysis. Liaising with Procurement on pricing and availability of items and with Finance regarding the opening of accounts on SAP. Dealing with client enquiries and complaints. Weekly and monthly reporting to the strategic business unit manager. 2015-07 - 2016-08 Services Manager The Kit Group/Jade Corporate Clothing Provide leadership and internal support services for Kit/Jade which functioned in the Security, Workwear and Corporate clothing industry. Key Responsibilities: Managed ten-member team in daily administration of office activities including, data capturing, processing of orders, up keeping and maintenance of existing orders and liaising with customers on new orders and enquiries on existing orders. Interfacing with employees across multiple departments including Procurement, Finance, Dispatch and the warehouse, to ensure the efficient completion of orders in the system. Deliver effective and hands -on training to new Client Relations Consultants and motivate existing CRCs to achieve top-notch performance. Dealing with client queries the CRCs could not address. Assisted National branches with processing of their special/urgent orders done through head office and upkeep and maintenance of existing orders on the system. Managing of receptionists to preform to the best of their ability. Weekly reporting to the national sales manager. Reference: Shane Falgado - National Sales Manager- 2010-08 - 2015-06 Customer Relations Manager Maby Corporate Clothing Performed a broad range of customer service and administrative functions in support of the Nedbank national corporate clothing account among others. Key Responsibilities: Auditing and formatting orders received to get them ready for importing onto SAP. Extracting information from SAP to compile reports for senior management and clients. (i.e. Packing audit notes, Forward consumption reports, Data analysis, etc.) Liaising between different departments and monitoring the status of orders and potential deviations from plans that affect deadlines. Dealing with client queries and complaints. Weekly and monthly reporting to the strategic business unit manager internally and reporting externally to regional managers at Nedbank on the status of accounts. Reference: Natasha Havenga - Financial Supervisor-/- 2009-05 - 2009-12 Office Assistant PAFTA - Pietermaritzburg Home for the Aged Performed Administrative and Receptionist duties for NGO, PAFTA. Key Responsibilities: Data capturing and the compiling of reports and letters. Answering calls and telephonic fundraising. Liaising with clients regarding hall hire and the issuing of receipts. Ordering and managing stock of office supplies. Reference: Suvira Harriram - Social work Manager-/- 2008-03 - 2009-02 Advertising Rep/ Admin Assistant Black Ant Marketing Performed Administrative and Telemarketing duties with regard to the selling of advertising space for Black Ant Marketing. Key Responsibilities: Telesales for ad space. Building customer relationships and providing an after sales service with the intent of retaining those customers. Typing of letters and minute taking. General office duties, such as filing, issuing receipts and controlling petty cash. Reference: Ricardo Pillay - Office Manager- Education 2006 - 2007 B Comm - Honours in Marketing Management University of Kwa-Zulu Natal Subjects included: Marketing Management Entrepreneurship Marketing Research. 2003 - 2005 B Comm - Marketing and Supply Chain Management University of Kwa-Zulu Natal Subjects included: Marketing Management Supply Chain Management Human Resource Management Economics Business Finance Among others 1998 - 2002 High School Diploma with Merit (HG) Raisethorpe Secondary School Subjects included: Mathematics Physical Science Accounting Computer studies English Afrikaans Key Skills Excellent Planning, co-ordinating and organizing skills. Great attention to detail. Good communication and comprehension skills. Excellent customer service record. Experience in capturing, processing, auditing and analysing data. Highly proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), and Internet research. More than 5 years of experience using SAP. Typing speed of 35 WPM.