Lillian Uche

LILLIAN OGECHI UCHE-| - | linkedin.com/in/lillian-uche LILLIAN OGECHI U PROFESSIONAL SUMMARY A proactive and people-focused Virtual Solutions Expert with a passion for helping businesses run smoothly, whether that’s through clear communication, smart process management, or handling property listings with care. I bring a strong background in administrative support, guest experience, and customer engagement, particularly in real estate and Airbnb operations. With passion for simplifying systems and improving daily operations, I thrive in remote and fast-paced environments where I can contribute meaningfully to both team goals and client satisfaction. CORE SKILLS • Virtual Solutions & Real Estate Support • Guest Experience & Customer Relations • Email & Calendar Management • Social Media Planning & Strategy • Lead Generation & Prospect Outreach • Workflow Streamlining & Task Coordination • Market Research & Reporting • Canva Design & Personal Branding TOOLS PROFIECIENCY CRM & Project Tools: Trello, ClickUp, Asana, Zendesk, HubSpot Property Tools: OwnerRez, Hospitable, Hostify, Zillow Design & Docs: Canva, Google Workspace, Microsoft Office Communication: Slack, Zoom, Gmail, Outlook, Microsoft Teams Social Media Tools: Meta Business Suite, Hootsuite Scheduling: Calendly, Google Calendar, Outlook Calendar File Storage: Google Drive, Dropbox, OneDrive PROFESSIONAL EXPERIENCE Customer Support Specialist Aug 2024 - Present Zeecrest Vantage Limited • Handled 50+ monthly client inquiries, ensuring 95% satisfaction through swift issue resolution. • Collaborated with sales/marketing to close 20+ transactions, driving a 10% revenue increase. • Used Apollo & GetProspect to maintain client records and improve engagement by 25%. • Analyzed Airbnb/Zillow data to tailor social media ads, increasing property matches by 12%. • Strengthened client retention by 20% via personalized post-sale follow-ups. Virtual Assistant Apr 2023 - Jul 2024 Alpha Mortgage | Remote • Made 30+ daily outbound calls presenting refinance options to qualified homeowners. • Boosted homeowner engagement by 20% by clearly communicating refinancing benefits. • Addressed inquiries with clarity to ensure customer understanding of mortgage options. • Qualified 15+ weekly leads and documented outcomes using in-house CRM system. Real Estate Virtual Assistant | Airbnb Arbitrage Property Finder Feb 2021 - Mar 2023 Divine Enterprise LLC • Conducted neighborhood research to secure profitable Airbnb rental properties. • Sourced listings via Zillow, Trulia, and Craigslist for short-term rental suitability. • Achieved 15% higher occupancy rates through competitive evaluation. •Assessed potential rental income and profit margins, factoring in rental costs, furnishing requirements, and operational expenses. • Negotiated favorable leases, increasing rental returns by 25%. Virtual Assistant / Admin Officer Apr 2020 - Dec 2020 Cluster Control Enterprise • Streamlined office operations by maintaining scheduling and processing payroll. • Managed inventory and supply distribution to support daily functions. • Coordinated client appointments and internal communications. EDUCATION B.Sc/Ed in Economics 2015 - 2019 University of Nigeria, Nsukka Enugu State CERTIFICATIONS • Property Management & Airbnb Arbitrage – Hospitality Hub 2023 • Virtual Assistant Program – ALX Africa, 2022 • National Youth Service Corps 2021 – 2022 CAREER INTERESTS • Virtual Assistance & Admin Support • Real Estate & Airbnb Operations • Customer Service & Client Experience • Social Media Management • Calendar & Workflow Organization • CRM & Task Coordination • Research & Market Insight • Business Support for Remote Teams