Lilibeth Canlas

Lilibeth C Canlas 015 San Martin St San Jose Angeles City Pampanga - Mobile: - Skype ID: Lilibeth C Canlas ---------------------------------------------------------------------------------------------------------------------------------------------------------------- Professional Qualifications Total 12 Years of working in the BPO industry Equipped with set of skills to achieve good customer experience. Experienced being part of Leadership team. Experienced being part of Quality team. Experienced performing coaching sessions. Experienced analyzing performance trend, and providing action plans to improve scores. Experience BDL Company, Ontario Canada (Homebase) August 2020-November 2022 Customer service specialist (insurance and telemedicine) CONCENTRIX, 4th Floor Tech Hub 1 & 2, SM City Clark M.A. Roxas Highway, Angeles City Philippines 2009 July- Supervisor/Compliance officer Previous positions: Fraud Specialist IQOR, 4th Floor Tech Hub 1 & 2, SM City Clark M.A. Roxas Highway, Angeles City Philippines 2009 December 10, 2010-July2019 Team Coach/SME (TMOBILE)– Performing one on one coaching sessions, discussing scorecard, CSAT, and QUALITY Quality Analyst (JP MORGAN CHASE BANK)– Performing one on one coaching sessions, discussing scorecard, CSAT, and QUALITY parameters. Previous positions: Collections Specialist – Takes calls from credit card holders with past due accounts. Assists callers in bringing accounts current. Provides payment solutions to cure their accounts. Education Bachelor of Science in Industrial Psychology HOLY ANGEL UNIVERSITY Communication References Edgardo Regala Account Supervisor- Concentrix, 5th Floor Tech Hub 1 & 2, SM City Clark M.A. Roxas Highway, Angeles City Philippines 2009 Mobile: - Philnorman Pienda: Sr Operations Manager- IQor, 4th Floor Tech Hub 1 & 2, SM City Clark M.A. Roxas Highway, Angeles City Philippines 2009 Mobile: - I hereby declare that the information stated above is true to the best of my knowledge. Lilibeth C Canlas