Liliana Novoa Rosas

Project management, ERP systems and operations specialist, with over 10 years of experience optimizing processes in international and local logistics and Customer Service environments. I combine advanced technical skills with strong leadership and strategic management skills.

I have led key projects such as store reopening and control system implementation, managing to optimize key performance indicators (KPI) and improve operational efficiency. My experience includes:

• Team management and leadership: Coordination of multidisciplinary teams in different locations, promoting their training and professional development.

• Data control and analysis: Implementation of tools and processes for tracking sales, expenses, profitability and stock, applying innovative solutions for strategic decision making.

• Systems and technologies: Practical experience in ERP, Intermediate Office, with skills in tools such as Excel, Canva.

• Problem solving and process optimization: Ability to design and implement customized solutions that increase efficiency and reduce operating costs. Transportation Incidents and Excellent Customer Service.

• Marketing and campaign management: Design of promotional strategies and use of design tools such as Canva to create striking visual content.

My proactive approach, analytical skills and ability to adapt allow me to add value to complex projects in a dynamic and collaborative environment. One of my most outstanding skills is my excellent customer service thanks to empathy, problem solving and follow-up in the event of any incident or customer service.