Liliana Munoz

Liliana Munoz Sandoval Rancho Santa Fe Tecate baja CA  | -- SKYPE-Education San Fernando High School 95-98 Diploma Experience Telvista Tijuana | Travelers Advantage | - Took reservations for members when they needed air, car or hotel bookings, took payments as a third party Teletech Mexico | Charter communication | 02/2010-8/2010 Billing dept- Handled calls from customers asking questions about amounts charged , took payments for cable,internet and telephone land lines Escalation desk- Handled calls as a Supervisor, managed complaints from customers regarding charges , unknown cable orders provided payments options or discounts. Compucom MEXICO | mERCK AND sHERING pLOUGH pharmaceutical 09/- Billing dept (P2P- Worked with Purchase Orders from vendors that need payments Handled calls from employess needing to send in reciepts from company CCs Telvista Tijuana | Travelers Advantage 5/- Billing dept –Reservations Flight , car or hotels . Axa seguros | Beachbody 12/2012-10/2013 Coach Relations Tech support – calls from coaches or members having problems with passwords or websites Team Leader- managed a group of 15 agents working with sales CALL CENTER SERVICES/ Finance and thrift 10/2013-12/2014 Called customers to remind them of payments due or past due for car loans , also sent out repo orders for customers who didn’t make payments. 555 services/|24 hour locksmith 12/- DISPACTHER WORK FROM HOME - Received calls from customers who needed locksmith services APPOINTMENT SETTER FROM HOME 2/2016-3/2017 Cold calling for independent insurance agents who sold home/car insurance SOLAR APPOITMENT SETTER FROM HOME 3/- Cold calling homeowners to qualify them for Solar panels.